Worst customer service I've ever experienced! I called the Orange city budget office directly to reserve a SUV 4 months ahead of time. I called again to confirm the reservation 3 days before. They said every thing was in order. I got there to pick it up at the reserved time and they didn't have the vehicle. They had no explanation and no solutions. The girl at the counter did absolutely nothing to try to resolve the situation until I asked for budgets 800 number. Then she called her boss who said to go to Sanford to try to get a car that they couldnt even guarantee would be there. I almost missed my flight because of this. I called the 800 number and waited on hold for 28 minutes to speak with a manager. Of course they were no help at all. This company does not care about their customers! They offered no help or solutions for their own mistakes! I had to spend double the money to get to the airport on time! Do not rent a car from here! I rented 2 cars in Germany from avis and hertz and had no problems at all. I will never use budget again!
In 2010, we rented a Budget truck to move from Orlando to Deltona. Our reservation was to be returned by 4pm on a Sunday, but when we got there, CLOSED and NO after-hours returns. Last weekend, we rented a van from them, it was a HUGE mess! People who rented cars had to wait 2 hours for their cars to arrive from othet stores. I had to wait 4 hours to get a moving van (the van was returned to Altamonte Springs, flawless).