First the good. Great doctors, I haven't had an issue with any of them, they are very thorough and I feel very confident in their abilities. The prices are really good, that is another reason I visit their Orange City location. The bad: The customer service is atrocious, the initial people greeting you at the door are a bit timid but once you meet the lady in charge, you quickly understand why. I always feel roughed up during my visits to this location (thank God it is only once a year) - the overall feeling is how the DMV used to be (pick a number, wait, and someone will yell for you). The manner I am spoken to at the Orange City location is border-line disrespectful and more fit for after hours at a club or in the street. I am overdue for my visit this year (I have insurance), but am hesitant to go through another visit at this location. Overall, if you need to or want to save money, are looking for exceptional Optometrists and can handle the rude street talk customer service this might be the place for you.