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General Info
F&B Rentals is your one stop shop in Santa Ana for all of your equipment and tool rental needs. We have been family owned and operated since 1975. We carry everything from demolition equipment to loaders, saws to concrete equipment, mini excavators to scissor lifts, and much more. Call today.
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Brands
Bobcat, genie, jlg, kubota, multiquip
Payment method
all major credit cards
AKA

F & B Rentals & Sales

F & B Rentals

AAA Rental Services

Category
Moving Equipment Rental

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jcbroyles

08/31/2011

Overall
Not going back

I called to rent a large snake. They said they had one but would be closing soon. Since I'm right around the corner I jumped in my van & went right over. Their (large) snake was the average hand crank that most homeowners have for small jobs. Theie records showed that their related facility in Garden Grove did indeed have a large snake, but they were also closing soon. They finally agreed to call the other facility to confirm the large snake's existence. Confirmed & off I went as they agreed to stay open until I got there. I got there at 5 minutes after closing and they were gone. I don't know about anyone else but usually when you need a snake you're already in quite a fix. Well needless to say we couldn't flush for the night. Early the next morning I tried to find what I needed somewhere else without luck, so off to GG I went. I got what I needed and they said I could return it to the facility near me. I should have asked if that would create a surcharge. When I returned it late that afternoon they charged a cleaning fee AND they wanted to charge a full day's rent convenience fee in addition to the rent.

mikemiloserdoff

12/27/2009

Provided by Citysearch
Overall
Now it's F&B Equipment Rentals, and I wouldn't go back...

DATE OF REVIEW POST - 12/27/09
I went in to rent a car trailer. I told the counter help I had been told by other rental agencies that my SUV couldn't be used due to its smaller size and the rental industry's insurance regulations. They had the same response. OK, no problem, so I opted to rent their truck AND the car trailer for three hours.

Without asking if I wanted to save money and use my own trailer hitch and ball which was on my SUV that they confirmed I couldn't use, the desk help told the yard personnel to ""just pick one of the hitch balls from the office"". My hitch could have been easily pulled out from its receiver, and I could have saved the additional expense of also renting a trailer hitch and ball.

All of this was AFTER THEY REFUSED TO RENT ME THE TRUCK AND TRAILER UNLESS I GOT THEIR NAME PUT ON MY INSURANCE POLICY, WHICH I POLITELY WENT TO MY INSURANCE AGENT'S OFFICE AND REQUESTED. My proof of insurance card was not enough? I had it all with me, and they could have phoned my insurance agent if they wanted any additional proof... they never even wanted to look at my proof of insurance from the start.

I couldn't believe some of the charges at the end, including an ""environmental waste fee"" of $6 that was for ""when they do oil changes on the truck"" that I rented. Taxi cabs don' t charge environmental waste fees for their customer these days, do they?

I am holding myself fully responsible for signing my name on the contract that had these line item charges spelled out, with the caveat that this had been my third rental agency visit for the morning, and I just wanted to get on with my task for the day.

My overall feeling is that the new F&B equipment rentals (which used to be AAA Equipment Rentals) focus is on short-term profitability and NOT long-term customer relationships in an old, well-established city like Orange, that probably has a lot of long-term residents like myself that will be just as turned off by the lack of long-term customer relationship that I experienced. AAA Equipment Rentals on Tustin Ave. is now F&B Equipment Rentals, and I WILL NOT be going back.

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