Customer for 2 yrs+. I hated dealing with the last manager & had a good impression of the new one. My car is pretty much dead in my driveway. I talked to Rae who is great & got me in touch with manager Bob to get approved to get parts ordered to fix my car. On Thursday July 5th, I was told that they would help me so I went on Friday, July 6th. A parts list was given to Becky & she told me she would text me a price. No text/ call. I was told I had to pay 1/2 to pick up the parts by Bob. On Monday, July 9th I called Bob, added another part & was told he would tell Becky on Tuesday to order the parts & I would be called when they came in. It would be 7 days. I called on Tuesday, July 17th to check on parts & Becky was busy & asked to call me back. No call. Today, Wednesday, July 18th I call Becky & she tells me that they were not ordered because I had to pay first as company policy states. I explain to her that was not what I was told & had I been told that my parts would have already been ordered. I offered to pay over the phone & I can't do that she states so I have to go back to pay for the parts. If that was the case then why tell me you will order the parts & let me know when they come in. Becky has been waiting for me to pay before ordering & did not know what I was verbally told by Bob. If I had not been told TWICE that I could pay for the parts when I picked them up I would not be near as upset at the moment. I just want to say I do not blame Becky entirely for these communication issues. If ordering parts at wholesale prices is a service you offer then tell your customers it has to be paid for before you order not before you pick up. THAT is two separate transactions! I gave a wonderful review a couple weeks ago when I left there. I was so relieved that I was going to be able to get my car fixed because I trusted I would be taken care of with Bob & Becky. Now I have to wait another 7 days to get my parts in after I pay half tomorrow.