I had a previously booked appointment with 'Spring'...was running behind due to a previous appointment. I called to let them know and asked if I should come on ahead or reschedule. They told me to come on. When arriving, there were no customers waiting, Spring came out, I apologized for being late, she did not look or speak to me then or after unless absolutely necessary to ask about nail length, etc. She was very curt and rude which is extremely unprofessional. Last time I was in, two weeks ago, she was kind and talkative, therefore I rebooked as I am trying to find a regular nail technician. I am in the hair care industry myself. Today was the poorest example of mature professionalism and proper etiquette in the beauty industry I've experienced to date. The continual speaking in their own language is also a big reason I won't return... this too is unprofessional and rude. If one can speak English, they should do so in and around American clientele.
Ooltewah, TN 37363
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