8627 Hilltop Dr, Ooltewah, TN 37363
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I have heard great things about this place, but was very disappointed with my experience with them. I called them and confirmed on the phone that my golden retriever would need a summer "puppy cut" because his hair was getting really long and he was getting really hot with all the heat. They said it was no problem on the phone and scheduled me for a week later.
I brought him in this morning and the woman in taking him acted like she had no clue what a puppy cut was and kept asking me specific details on how I wanted my dog to have his haircut. Is it just me, or isn't it their job to know how to cut the dogs hair? Specially something as simple as a puppy cut.
It got to the point where I had to show her pictures on Google of what A puppy cut was, and she still didn't understand and kept staring at me waiting for me to continue to explain to her how I think she should do her job.
I told her that I needed his haircut down because it was getting really long on his butt and his back and her reply was " so you want me to trim his hair down on his butt and his back?" No! I want you to groom him all over like you would any other dog.
I told her that she was making me feel like I was stupid for expecting this to be a common thing, and she told me that they don't usually cut golden retrievers hair because of the texture. To me, that's completely ridiculous! I have so many family members that have had their Golden trimmed down and groomed just like any other dog.
I was not about to pay $60 for her to barely cut him down, so I asked them to bring my dog back out to the lobby and I left. I then called Petco and they said that they do puppy cuts on golden retrievers all the time and it would be no problem to get me in. The staff came off extremely incompetent and if it were me working there I would have said "no problem, we do this all the time. He'll be looking great for you in a couple hours!"
11/23/2009Provided by Citysearch -
I like Pet Palace because they have play rooms that the dogs play in most of the day. They are able to interact with other dogs and are not just stuck in a cage all day.
In addition, they have an hour or two of outdoor playtime and the sleeping area is a nice size cubicle, not a cage that they can barely stand up in. I have taken my dog several times and so has my son. We are both happy with the service we received and the price is reasonable.
11/04/2009Provided by Citysearch -
I just want to say thanks for taking such good care of my dog. It was funny that buddie didnt want to leave you guys. I like that your a small company, dogs get more attention that way. If anyone ever ask me where they can take their dogs to board I will tell them Pet Palace for sure. Great job you guys!!!!
I had to leave out of town to work on the road, while I was gone for 3 months I boarded my dogs at Pet Palace, I missed my dogs so much I would call everyday to check on them. The lady who answered was always nice and loved having my dogs there. When I got back I couldnt wait to pick up my dogs. So I asked the owner if I couldnt get back in time on Saturday if I could pick them up on Sunday. She told me I could get them Sunday night at 6 with no problem. I got there to pick up my 2 babies and they were so happy it made me happy. I took them to the vet that monday for a check up and they had gained a little weight while I was away, which we fine by me. I have 2 healthy happy dogs. I still use Pet Palace when I go out of town because its so personable with staff who love the dogs,a nd play with dogs as well. GREAT JOB Pet Palace!!! Thanks again see you soon
08/26/2009Provided by Citysearch -
I took my dog to the vet the day before I took her to pet palace where she weighed 86lb. When I came to pick up my great dane 8 days later she looked so thin that I knew right away she had not been fed properly. I went back the vet to have her checked out and sure enough my great dane had lost SEVEN!!!! pounds in 10 days, and the vet assured me that this could not have happened because of stress it is just too much weight to be lost so fast! I am so furious and the owner refuses to return my calls. This place should be shut down!
08/10/2009Provided by Citysearch -
gave this place 3 chances... I thought I may have been overly picky, but I was wrong. My over all picture of this place is unorganized and have employees working there give out totally wrong information, non-animal lovers and rude employee's . One guy that worked there even reeked of alcohol. Plus the hours of operation are horrible. You are not allowed to drop off of pick up before or after hours. Hours are 8a-5p... Most of the world has to be at work at 8am. The employee I spoke to really was rude when asking if I could drop my dog off at 7:50am. Even though this place is 2 miles from my house and on the way to my job. I will definately drive out of my way to make sure my dog is in good c