Warning! Disaster "Fake Gunsmithing" Unethical on Damage Warning! When this company damaged a gun during a gunsmithing transaction, instead of accepting responsibility, they just eased into fabricating a blatant lie to not cover the cost of repair. What was more disturbing is that when I traveled to their supposed main office location, in Ontario, CA., the manager there doubled down on the lie claiming that they didn't do gunsmithing.The truth is the Ammo Bros employee did call prior and informed me that the original muzzle brake was tight and that to get it off he may damage the original muzzle brake in the process, and I said if you damage the muzzle brake taking it off, that was OK, Never OK'd to damaged the barrel on a fairly expensive, out of production rifle.Ammo Bros at several levels in their corporate structure embellished and stuck to the lie. The original employee admitted to using a vice grip on the barrel, which by the way IS NOT done by a true gunsmith. Later when I tried to get the credentials of the Ammo bros employee as a trained gunsmith, another lie was exposed by another employee at one of the other locations. That lie was, the riverside employee who created this mess was not actually a trained gunsmith, but had been just an "armorer" in the military service before coming to work at Ammo Bros.That explains a bit more about the original employee who fabricated the lie that I authorized damaging the rare barrel on an expensive rifle, just to take off the muzzle brake, just straight dishonest. Ammo corporate could have done the honorable thing, but they didn't, they originally tried to say they didn't have a gunsmithing service. Right.. Until I showed them my receipt written on a page from their own gun intake log book at their store. Lying seems to be in their playbook when it comes to taking responsibility for what most likely was not done intentionally, just being careless. A repair was done at a true gunsmith elsewhere, at a cost just under $200.
Finally got my rifle after waiting for 10 days PLUS 7 days of waiting for tge shipping. The clerk was very nice but when they handed me my rifle in a box, they did not even bother to close the box properly. I felt like they deprived me of the feeling of opening a brand new gun. It wasvlike thy were no longer interested in me since I've already paid for he product. Anyway, looks like they don't have any customer the 3 times I went there.
About the worst customer service ever. 100% of the time they don't answer the phone. The message service mail box is always full. When you email them you get No response. What is going on with this company?
They've earned a customer "for Life" in me.