Why did I choose to visit Penske Honda of Ontario when I have a vast selection of dealerships where I live and work? I was looking for a specific year/model and they had one of the two available for sale in the state of California. Why did I choose to buy from Penske Honda of Ontario? The brand speaks for itself, I fell in love with the car BUT it was the customer service that helped seal the deal. From the moment I walked in, I was welcomed. Everyone had a smile and actually knew my name! Not only was I greeted by the sales staff, service manager and finance manager but the President and General Manager, Bill McGrath, himself. I must preface this by disclosing I did reach out to Mr. McGrath directly to inquire about the car and financing options. Who knew he'd respond right away! I had the opportunity to test drive the vehicle and after an honest dialogue about my finances, I was met by their just as honest feedback -- and an offer. Refreshing, since this part always takes long and the numbers didn't look bad! What eventually led me to sign papers that night was their responsiveness and willingness to help my situation. Customer service is rare and theirs was exceptional (and I LOVE my car). On a number of occasions they went above and beyond: special thank you to the porters who helped deliver my car home; Special Finance manager Jaime (no, I did not spell his name wrong), for your expertise and efficiency. And Mr. McGrath! For being there every step of the way! Just as with the Honda line of cars, the individuals that make up Penske Honda Ontario are quality and performance driven. You can't expect anything less of this team because they are the epitome of Helpful Honda.
1010 E Union StPasadena, CA 91106
I've been buying cars from Randy Auto Sales for 20 years now. They are the only dealer I will ever go to. I trust them and they treat me right. They stand by their cars and they work with you. They do not use Chinese parts like what the other reviewers are saying when they work on their car. They have good cars at good prices. Mike, Mark, Zee, Christy are the best. I read some of the negative reviews about Randy's Auto Sales and I must say I'm surprised of what these people think of Randy's Auto Sales because I have never experienced any of that. And for those people who are crying about their cars being repossessed. Well If you make your payments your car will not be repossessed. And for those that are crying about the interest rate you know exactly how much you're paying in interest rates when you sign the contract and when you're told. So if you don't like the price nor the interest rates then don't sign the freakin contract! If you don't like their prices or their interest rate shop for a car somewhere else. Nobody is holding a gun to your head! GET OVER IT!!!!! Oh and before I forget they do not treat you by the color of your skin. And on one of the reviews she states her down payment did not go towards the price of the car it went into their pockets so not true read your contract! So you people with negative reviews grow up and stop crying and read what you sign before you buy!
While the required recall services were quick, I was very disappointed that the service tech took no measures to clean up afterwards, or keep clean my Forester's interior. Fingerprints were left on the glove box and dash surrounding the glove box, and a big shoe print was left on the floor mat indicating they used no paper floor protectors as most service depts do. In addition, the work also required disconnecting the battery. In doing so all my AM-FM radio station presets were wiped out. Usually where techs have to disconnect the customer's car battery, they write down the station presets before so doing then reset them as a courtesy after the work is completed. The tech also didn't reset the clock to proper time. None of these are costly or damaging faux pas, but they are very annoying — It's no fun getting onto the freeway after leaving the dealership only to find you can't tune to your favorite stations. Trying to do so while on the road is dangerous. S.O.O. needs to go the extra mile to show they care for their customers and their customer's car. As I have noted, this is standard service courtesy with most service shops. My Firestone store does this for my vehicles each and every time I go in for service.
I don't think I have enough time in my day to say what I have to say about this dealer ship but let me sum it up....WOW! THESE PEOPLE ARE GREAT! Right away we got a sells rep. to come to us and ask us about our day which is normal but most dealers that we went to didn't even take the time of day to ask us about our day. I don't remember the rep that first attended to us but its ok he knows who he is. He then directed us to another sales rep. with more experience with used car named Jesse Pinero Great guy he walked my parents and I through the process even though I wasn't buying a car he still included me. Jesse was very up beat and very kind to all us he is a man that you can look into his eyes and know that he is an honest and hard working man. Thank You Jesse if we haven't said it enough times. There was another rep that came to talk to us but since I am not very good with names he too knows who he is and thank you. Overall best car buying experience we have ever had. Thank You guys. ^_^
I’m sending you this email because I figured you could forward to the ‘powers that be’. I had brought in my roommate's Beetle for service last week. Prior to bringing in the car I spoke to Aaron (?) on the phone, and also to you via email. I just want to pass on that I was very pleasantly surprised with the help I received both from you via the ‘net and from Aaron when I got to your dealership to drop off the vehicle. I also had the same experience when I came to pick up the car! Aaron called me the day the car was worked on and explained everything to. She was very professional, very nice and very efficient. Just wanted to pass this on, as I said previously. Working in the same kind of customer service oriented business it’s always nice to hear the good stuff once in a while instead of all the bad stuff!!! Thank you again. Robert Berkowtz
I went here after doing some research on a dodge dart and checking a few other dealerships. Our salesperson, Oscar Arreola was not only helpful but he was honest and straight forward with costs and helping us to stay inside our budget. He didn't try to make extra off us by up selling us on a more expensive car. In fact he got us a brand new 2015 dart with lots of upgrades and still kept us under what we were willing to spend. In all, we got the car we wanted with more perks than we expected, at a price we wanted. Go see Oscar Arreola when you want to buy a new car and I assure you the experience will be worth it and he'll get you into the car you want at the best price possible.
I purchased my new Honda in 2005. The purchase was easy, as I went on line, found what I wanted, then talked to a salesperson. My new Honda came off the truck with the wrap still on, and I have been in love with my car since. My sales person, Bill Hall, was exceptionally helpful, courteous, and informative, and did not try to talk me into anything other than what I ordered. He spent as much time as I needed familiarizing me with the new car. I have owned Hondas since 1983, and would not consider another car. As for the service at Penske, I have never had a problem, never been pushed to do something unnecessary, and the service personnel are very courteous.
I went into this dealership because I was referred by a good friend. At first i thought because they were a small car lot they were going to be expensive and up the price on me. I also checked out their reviews on Yelp and noticed they had alot of bad reviews , but also noticed those reviews were last years reviews and then I clicked on other reviews and noticed they were all positive and recent. Sometimes I think Yelp puts the bad reviews first, so u have to keep on searching to get the positive ones. I have to say I am very pleased with the service I received. I also purchased a Mustang that my husband likes. LOL! Thanks again for the great Service Mike.
Purchased a very hard to find late model Thunderbird convertible. MAN!! It was love at first sight!! The car was immaculate, very well cared for. The dealership showed me the car fax, had their mechanic check it over before I left the lot and put gas in it for me. This was honestly the easiest car trade I have ever made in my 35 years of driving. I look forward to purchasing my next car (and the car after that) from them. I drove m T-Bird home with many "smiles to the miles" as I felt I was dreaming. I highly recommend this dealership, and have already done so with my family and friends. Excellent job!!
Apex Motors was a GREAT experience. as a first time car buyer! As a first time car buyer out there, you dont know who you're gonna run into or not sure if you are getting ripped off! with Apex Motors i felt so comfortable didnt get the feeling i was getting ripped off or giving me the runaround just to close a deal. i was so happy with their service. Mona was very helpful and went out of her way to make sure i was happy with my 2005 Scion XB. i love my car it runs and feels like a brand new car. I even left with a full tank of gas. Thanks Mona and Apex Motors.