I was very disappointed! I found a store in Ontario CA and decided to go in and try on dresses (I am getting married in September). The site didn't say you needed an appointment so I was looking for dresses to try on (I found 3 I wanted to try on within 10 mins) when an employee walked up and asked if I needed help, I told her I would like to try on the 3 dresses I had found and she informed me that if I didn't have an appointment I could not try on the dresses. I was very disappointed and felt so insignificant. The moment someone is looking for a dress to get married is supposed to be exciting and special. I explained to the employee that I am hardly ever in town because I am a truck driver and I would like to try on the dresses and she said that because I didn't have an appointment that I could not. I will never go to another David's bridal again!
Serving the Ontario Area.
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Outlet store located in the Ontario Mills mall. Good sized location. Very well stocked and great deals. Definitely worth stopping in to see what they have.
Horrible customer service !!l my boyfriend bought me a jumpsuit and it didn't fit me so I went to get a bigger size and "there's nothing we can do about it " that's what they told me really I don't want my money back all I want is a bigger size .. Oh and it's stinks like ass in there
this place is not even worth one star! This is the worst company I have ever done business with. My dress was a disaster & it started before I even ordered it. I had concerns about sections of the dress but the Alterations manager said it can be fix not to worry. Once my dress was ordered & paid for the alterations department said they could not fix it period. The manager was not helpful & could care less about my problem. I paid full price for this dress and the only solution the store manager had was I could get one off the rack hundreds of dollars cheaper with no reimbursement. Alterations had to do other improvements which turned out terrible. I had to take my dress with less than a week before my wedding to a different alterations company where they had to fix the mistakes David's Bridal made which they were not able to fix all of them. Everything was terrible from start to finish. If you want to have a stress free wedding then DONT use Davids Bridal!
Manager is rude. I was in the store when she was giving a customer a hard time returning an item WITH a receipt! After the customer left, she told the other associate "If she cant afford our clothes, she should not shop here". She also has been rude to me concerning coupons. Said I could not use 2 even if they were paid with a c.c. and cash. I said " Ok, Ill be back tomorrow". she said "No because I know you. You cannot do that". Outrageous. I now drive several miles to the Avenue store in Rancho Cucamonga.
It's a very nice and friendly inviroment. She helped me find what I needed and was very honest about how things looked on you. Also get good prices
Thanks Melanie! We had a great time today! You were very helpful and FUN. Loved the experience. My daughter is thrilled with her Wedding Gown:) may God bless YOU on YOUR Wedding!!
not effective customer service tried doing a return and the manager goes by her own rules and so does her asst. manager when the return policy is clearly posted on the wall, she tried to prevent me from doing a return I had to read the policy to her and once I got my store credit she refused to let me use it and said I had to wait 24 hours to use the store credit. I will not be going back to this store I have been a customer for the past 13 years
Words can not describe your work but I can say.......Its perfection,beatiful,powerful,emotionalprecise,lovely,your passion showt through your ork.Everyone loved the pictures.Your are the best.Thank you so much. Mr and Mrs Tonzcra