Fadi Aiawil bought the shop a month ago- NEW OWNER. Charges 25% more than ABC Smoke Shop across the street. I bought a 2 pound bag of tobacco as they told me it was the correct product (it wasn't). Brought the Unopened bag back with the receipt in the shopping bag they gave me and they FLAT OUT REFUSED to REFUND me. The receipt did not have the policy. No Refund Policy sign is posted per CA Law either. He brought one out of the back room when I asked to see the policy.This shop breaks CA laws. If you are comfortable paying 25 percent more from a shop that cheats their customers by breaking laws, this is the perfect place for you.From State of CA Dept of Justice Website (Google It) (California Civil Code section 1723) “Retailers who have a policy of not providing a cash refund, credit or exchange when an item is returned with proof of purchase within 7 days of purchase must inform consumers about their refund policies by conspicuously placing a written notice about their policies, in language that consumers can understand, so that it can be easily seen and read. The policy must be displayed either at Each entrance to the store, at Each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient.”
Great Rates on Cigarettes & Very Pleasant Staff & I look forward to using this Smoke Shop in the future, along with even better deals on the Brand I Smoke (American Spirit Menthol, Full Bodied, Dark Green Box)
NEW OWNERS have horrible customer service skills! The cashier doesn't know how to work the register and their prices are ridiculous.They said my card was declined so i came home. I checked my account and saw I was still charged for something I didn't even get to purchase. I came back the next day and the same lady who helped me the day before wouldn't listen to my concern of being charged. She insisted i was the one in the wrong! I'll be taking my money elsewhere and so should you! Unfortunately there's a definite language barrier as well, they harder understand English what so ever.
Shop is now open on Sundays