6215 Grover St, Omaha, NE 68106
Phone: (402) 341-0450
Wheelchair Accessible: Yes
Services: Spetic Tank, Excavator, Plumbing, Heating & Conditioning/hvac, Gas Logs, Remodeling, Sewer Cleaning, Drain Cleaning, Air Duct Cleaning
Parking: Lot, Free
No coupons available
Yesterday January 9 2013 at 10AM 3 of this company's plumbers on the job were standing around conducting a running commentary of the people coming and going in the bathroom at Planet Fitness in Omaha. As time progressed it got louder and more crude. Finally this poor cancer victim came in and gargled into the sink at which time one replied in a sarcastic manner," Must have had a rough workout" causing them all to break out in laughter, while making a few more rude comments as he left.
Planet Fitness has a "No judgement" Policy that these guys obviously were completely disrespecting.
The poor guy did nothing to deserve this and has enough to contend with without being ridiculed by a group of plumbers standing around supposedly working.
If I need a Plumber, this is hardly the company I would want around my family being rude, cursing, and spewing out derogatory comments.
I had a pretty serious situation, had to turn water off to my entire commercial building because of a broken pipe, so this not only affected me but 5 other tenants in the building. I called at 7:15am and someone answered the phone! Not only did they answer the phone, they said they could get to me same day, most likely in the afternoon, I stressed how it was affecting everyone in the builind and WELL SOMEONE WAS AT MY BUSINESS AT 8:15AM!! Super Fast, Great Service, and Fixed the Problem. HIGHLY RECOMMEND BACKLUND PLUMBING!
I called Backlund because they are in my home warranty network. Now, I do not know how they treat people outside of a warranty however I am extremely frustrated with their company. Before having them come out to my home I received 2 free estimates just as a precaution (I wanted to make sure I had a real problem) both companies said my system was not working properly "beyond repair, considering the age" and needed to be replaced. Now when Backlund had come out my home the repair guy took one look at my system and said "oh well this has been recalled" then also went on explaining that it should probably be replace but they were most likely not going to recommend that because there was "no money in the job" because of the warranty. WHAT!!! He then proceeded to call my warranty and tell them about the recall while I called Whirlpool... Long story short, it is not recalled and the guy basically wasted 3 hours of time and a lengthy conversation with my home warranty. Since I now had to explain that the plumber did not know what he was talking about. Oh and did I mention that while he was at my home he did not even try to turn the water heater on or look at the system. I will probably live in Omaha the rest of my life and I will never recommend or use this company again!!
they are very unfriendly. i called with a leak in my pipes and they told me well because your warranty company did not add it as an emergency call so we suggest you shut your water off till 3 days later on Monday when we can come out.... i asked them how can that work for me so mike continued to huff and puff on the phone and made me feel like my business is a burden to his company. so they came out and now i will go with a company that can handle the work load.... zero friendliness does not grant my business
I originally made an appointment to snake a second floor shower that was draining slowly. The plumber showed up promptly at the scheduled time and fixed the drain issue within one hour for $80 (great price for the area btw). A couple days later I noticed water leaking from a ceiling vent directly below where the drain had been snaked, so I called Backlund as I assumed a pipe might have been knocked loose when the drain was cleared.
The same plumber showed up promptly and was able to diagnose the issue (a faulty gasket behind the tub that was most likely broken since I bought the house a year prior). He then quickly fixed the gasket and addressed a leaky shower head issue he had noticed in the gasket repair process. How much did they charge for a return call to fix an issue that ended up completely unrelated to the first issue you might ask? NOTHING. The customer service and ability to resolve the issue in an affordable and convenient manner was second to none. I will recommend Backlund Plumbing to anyone who is need of plumbing services.
I called on a Thursday afternoon after seeing that they were voted 1 of 3 Best of Omaha Plumbers. They scheduled me in on Friday afternoon and showed up quickly. The plumber helped diagnose the problem, which ended up being a quick fix and helped show me all of the things needed to simply fix the issue. They were very kind and courteous. I would definitely recommend.