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American National Bank

Map & Directions
(1 Review)

9009 Maple St, Omaha, NE 68134

(402) 399-5222

31
YEARS
IN BUSINESS
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Hours

Regular Hours

Neighborhood
North Central Omaha
Categories
Banks, Commercial & Savings Banks, Loans, Mortgages, Financing Services

Reviews

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davereid

03/24/2010

Overall
Say they want to work with you, but good luck

We had a car loan from ANB. We moved from Lincoln to Omaha and I stupidly misplaced our loan payment booklet and forgot to make payments for just about 4 months. Completely our fault, but had we gotten notification we were behind we would have responded ASAP. We never received any mail (had no problems with other mail being forwarded) or calls from ANB until our car was repossessed the day before a big snowstorm.



Despite their claim of saying that they want to work with people that get behind on their loans, they do not. I use Google Voice which records any voicemail I get and I have my entire voicemail history going back to almost a year before the car was repossessed, and there are *no* voicemails from anyone from American National Bank. And yes, they had our correct cell phone numbers. We even didn't found out until recently they they kept trying to call our old work location. Never made an effort to call where we currently worked even though that information was provided several times by co-workers at the old location.



When they sent us a letter to notify us that our car was sold at auction, they failed to even have any correct information besides our names and address. The dates, car, and loan amount were all wrong. How can you trust them as a bank when they can't even get your information correct?



So heaven help you if you ever get behind on your loan at all. You're better off banking with a credit union. They're local and actually willing to help work with you.

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