Omaha, NE 68137
|Mon - Fri:|
Positive: In the end, Advantage builds a quality product, better quality product than we received with another company in town. Negative: This was a huge disappointment to us, but Mike (the owner) was beyond unprofessional. I admittedly was frustrated with the communication. He rarely ever answers the phone, and there is no office number, just his cell. It takes a couple days to hear back. He gave us answers like "easy fix" instead of explaining how he was going to rectify some oversights. This poor communication resulted in misunderstandings about our project. He resorted to cursing and screaming, hanging up the phone....really we have no words for how awful the customer service experience was.
Unfortunately we would not do business with them again, despite the ratings. The owner resorts to anger being disrespectful when there is a concern, and that's not how I expect to be treated as a customer.
Advantage Fencing is outstanding! Mike, Michelle and the rest of the team are awesome! We received other bids, but are so glad we went with AF. They make sure everything is covered (permits, surveys, utility markings, etc.) Once that is done, their incredible team takes over. We had our old fence removed and reinstalled in 3 days (in January)! We were extremely impressed at the quality of the materials used. This company is Outstanding!
I definitely recommend Advantage Fencing. AF installed a board on board fence for my corner lot property. First, I received the best price from AF. I scouted 5 fence companies in Omaha. AF offered the best price and used quality products. Second, Mike provided top notch customer service. I research everything and ask many questions. Mike patiently answered all of my questions (some 15-20 questions all asked in separate emails/phone calls). The work was promptly done as scheduled. Use AF.
I'll update my review after a year or so to provide an opinion on quality. I foresee no issue.
Disclaimer- This is a legitimate review. I am not an employee, family member, or paid representative of Advantage Fencing. I am not receiving any benefit for a positive review.
We bought our fence form Mike 6 years ago. We were happy with the price, but concerned when the wind storms came though a couple years ago. Our neighbor's identical fence (installed by another company) almost blew over completely. Our fence held up with no damage!! Thanks, Mike
Glad that I chose locally owned. I got close personal attention and the owner was available for all of my questions and concerns. I feel like I got a great value for my money and a quality product with the kind of service you don't typically find these days. Not the cheapest, but not the most expensive either. Very pleased with my choice.