HORRIBLE SERVICE AND QUALITY, HAVE BEEN A 35 YEAR LONG TIME CUSTOMER, THE LAST TWO PAIR OF GLASSES THEY DID FOR ME WERE NOT DONE CORRECTLY TWICE, THIS WAS VERIFIED BY MY MY EYE DR CAMILLA PARSONS MD. AND BY THE OPTICAL DEPARTMENT AT COSTCO ON DODGE IN OMAHA. THEY REFUSED TO CORRECT THE PRESCRIPTION THE THIRD TIME AND WERE UNWILLING TO CORRECT THEIR FAULTY WORK THEY WANTED ME TO PAY 50% OF THE REDO COST OR GO AWAY! (QUOTE BY THE OWNER )HARLAN RIPS. I WILL NEVER GO BACK , $369.90 COMPLETELY DOWN THE DRAIN! NOW VERY HAPPY WITH THE PROFESSIONALISM AND PRICING AT COSTCO WHERE I HAVE TAKEN MY BUSINESS!
Won't go near them ever again. Wouldn't dare to recommend them even if my life depended on it. Six months of not getting it right. Six months of refusing to listen to the customer and then halfway through trying to resolve the email address they give me is suddenly unreachable. Originally went in with my own two pairs of glasses and asked them to swap out the varifocal lenses for single vision ultra slim, the ones that don't need so much of a curve to work right. Of course they insisted on testing me and changing a prescription that works. Glasses came back. Wrong. Tried for a week, horrible headaches. Took back and asked them to change back to my old prescription and specified please measure my third pair of old glasses that seemed to work better, don't use my old written prescription because I suspect it might be slightly off. Again glasses came back, still wrong. Turns out the used my old written script and did not measure my old glasses plus they insisted they had tested me again when they did not. The girl that then tested my glasses on the machine was really rude about it too. So they retested me and they insisted on still changing the script for my right eye which seemed fine to me. This time I insisted they please just use the measurements from my old glasses so they finally agreed. Good I thought so I also paid for two extra complete new pairs that could have the stems adjusted to my fitting. I kept one pair to manage with while they sent the other plus the two new pairs off to be done. They came back finally and I go in to collect. I ask the guy to measure the wire stems on the two new pairs to my old ones. He didn't even sit me down and measure properly, just stood there and cut them. I get home and try the new full pairs on and the stems need bending slightly so I go to do it like I've been doing for years and the tips break off both pairs. So I look at my old ones and he's cut them too short
A rip off company schooled in the art of thievery.
I would like to acknowledge the excellent care being provided to me by First Eye Associates of Omaha, Ne.. After experiencing vision problems, I was able to be seen and evaluated promptly. My treatment plan was started immediately. Thank you everyone at the Associates for such rapid response. I am now under the care of Associates Eye Care Specialist Dr. Maw. I am completely comfortable entrusting the health of my vision to him. He is very knowledgeable and possesses vast experience in his field. At First Eye Associates the good health of your vision is their utmost concern.
The phone number YP provides is a FAX machine. YP should do a better job of making sure the phone numbers are correct!
Really happy with service from new manager! I had problems in the past but she helped me with everything. I was going to give up on them but now I'll get my next pair from them!
I really enjoyed my visit with the optimoligist doctor and glasses guy Don was very understanding and went out of his way to get me lowest price. The only bad thing i can say is the eye glasses and lenses are way to exspensive. I was at marlbar on 78th and Cass.
Dr. Meyers refused to listen to me during the exam I was there for which was for pain and cloudiness in the eye. She gave me a "comprehensive eye exam" and a prescription for bifocals and when I continued to ask how that would help with the pain blew me off and sent me on my way. Imagine my happiness when I got the $400 bill in the mail. YOUWCH! When I called to ask they explained they are a specialty eye doctor and I was there for an eye appointment and that is how much it costs. When reviewing the notes she did show that I was there for pain and cloudiness and star bursts in the eye and said she would ask the dr who was on vacation and call me back the next week. Two weeks later a different person called me back and asked what I had needed - I had been passed on with absolutely no notes given. Explained the situation to her. She talked to the Dr who offered to "see me again" and when I refused (why would you go back to the doctor that ignored your issues) she said tough but you got what you paid for as you got an eye exam and a prescription and that is that. I said but I have vision insurance had I needed an eye exam and just had one in October...... This is now only February..... Too bad so sad they can't help you you got what you paid for so can it was basically the person's response. The whole visit was a farce from the start as the tech person explained to me that she was new and didn't know how to use the computer and then came back in with my glasses and giddily told me that she had never seen such a bad one and that she had to ask someone else if she was looking at it right.... Very confidence inspiring! They won't be seeing me again. I see from the other reviews I am not the only one that feels this way..... :(
I went to Stanton after buying a groupon and after my husband had went there and had a good experience. I on the other hand did not. It started with me not getting seen until 35 minutes past my appointment time, then after waiting almost a month I had to call and see if my glasses were in. They were in, so I took my lunch hour to pick them up just find out that they never put my lenses in and told me it would be another 14 days until I would get them...Now here we are at the two month post appt mark and I call to see if they are in and they say, "the system says they are, but I don't know where." Are you kidding me?! I just keep telling myself that thankfully I had a Groupon for discount otherwise I'd be losing my cool.
They could not get my lenses made right, 3 weeks after my original eye exam, they have yet to get my prescription right. They made 2 sets of lenses with different prescriptions, the second pair was worse than the first. Since they could not figure it out, they referred me to another doctor which figured it out within 20 minutes. Never go here unless you want to deal with tons of frustration and people who have no idea what they are doing.