I called Bryan hill entertainment from the number listed on their website, a woman answered and said she was "the wife". She told me she didn't have any information about their inflatable rentals and that she would have her husband call me. This was done on June 2nd. About 20 minutes later, a man called me and gave me lots of information about the inflatables and that we would need to pick up our water slide in Omaha, because we live in Palmyra. He told me that we would need a truck, because the slide would not fit in a car. He told me that they do not believe in requiring a deposit because "that's just stealing from people." I asked if he had the water slide available for my 8 year old daughters birthday. He told me to go to the website and reserve the slide. He said that if they have a slide available on that date, then the reservation would go through. I did this on their website. I received a confirmation email. I felt I was good to go. I had an email confirmation and I sent out invites to my daughter's class for "super fun on 16 foot water slide party"!The Monday before the party, 7/14, I sent an email from the website under contact us, as instructed, to confirm our reservation and to ask for where we should pick up the slide. I received an email on 7/15, that was a personalized message (not auto generated) with their address and to call if I have any further questions. On 7/19, I send my husband to Omaha to pickup the slide. My husband calls me and says that they do not have our slide.I call Bryan Hill and speak to Bryan Hill. He begins to justify how I could not possibly have a reservation because of river fest. I asked who I spoke to a month and a half ago. He said that it might have been Al? He said that they would never ask someone to pick up a waterslide - again him trying to justify that I couldn't possibly have a reservation. I told Bryan that at this point, an hour before a dozen 8 year olds were to be showing up at my house, it doesn't matter that I spoke to someone and their wife on the phone or that I have a reservation confirmation in my hand or that I have a confirmation email from the Monday prior, what matters is that you do not have a waterslide for me today. He said, "I can get you a waterslide tomorrow." The gentleman seemed very nice and there is obviously something wrong with their website. My daughters party was ruined and she was devastated. All of the girls showed up In Swimsuits expecting a waterslide. I found another company that I paid double to bring a bounce house out to my property. If you use Bryan hill, please make sure that you confirm more than 3 times and more than to a live person or through email or through a website.My company spends a great deal of money with Bryan Hill to host events for our employees. We will be reconsidering who we use for company events due to this experience. I would prefer using a company that I can trust will not promise and not deliver. I was not compensated in anyway and I received no apology.
If I could give 0 Stars I would! If I wasn't so happy to marry the man I love and have everyone we cared about present it would have been the most horrible experience ever! I have been to a lot of weddings and of course mine has the worst possible! He told me in our consiltation that it would be $50 more to add the ceremony. When the time came he charged us $175 more, but by then it was too late for an alternative plan. It was horrible right off the bat, filling out his paperwork was hard because he had only specific slots and no options if your wedding included something else. Our wedding ceremony starts ok and after my wedding party walks he is supposed to switch to a different song for the bride. I'm standing at the top of the stairs waiting for my song and he just keeps playing the other song, stops it & replays that same song again! My groom tries to tell him that's not the song and he ignores him! After everone is getting nervous that I'm a runaway bride I decide to forgo my dream song and walk down the aisle anyway. I don't want to make my wonderful groom worry after all. After our ceremony everyone is having cocktails he is supposed to be playing upbeat fun oldies and he played some kind of sleepy jazz crap that we didn't ask for. Everyone was getting sleepy and bored so people came and asked if we could hurry up with our pictures because it was horrible. So we hurry and go eat dinner. He mumbled so bad noone could understand what he was saying and when to go eat. After dinner he starts right away with a group dance which I specifically asked him not to do. We just arn't group dance people. He stops the song in the middle because noone knows the electric slide and goes right into another group song which noone dances too. He called for speaches after I told him to wait, our Best man was in the other room helping his little boy. After that whenever he announced this we had to have him repeat it because noone could understand his mumbling & rambling. He called for the Bride & Groom dance when I wasn't in the room. How hard is it to tell that the bride in the huge white dress is not in the room? Our general music we requested was 90's pop with NO Country & NO Rap. We didn't get 90's pop we had ever heard of and he played Country AND Rap. Half our crowd I believe left so early because the music was horrible and noone was dancing. In the end the only bad memory of my wedding was this horrible DJ. DON'T hire him you will regret it!