I had an appointment today at Midlands Dental Group. The appointment was scheduled months ago; however, when I went to the office the employee told me that they canceled my appointment because I didn't respond to their call when they tried to confirm it (1 call). The call was unidentified, and as someone (among many others) who receives a lot of spam calls, one call would blend very easily with other unidentified spam calls. Yet, after only one call, they canceled my appointment immediately to book someone else in my place (the old: "cash comes first, client second" we all want to avoid). The irony is that I was recommending this office to someone who just moved in here on Reddit (I went and deleted the message now) because I thought the place is pretty decent; but well, not anymore. I understand that medical offices usually call before the appointment, this is a common practice, all my doctors do it. But none of them canceled my appointment right after I missed one call. The people here were not even showing a real effort to fix the problem, it was as if I missed the 'happy hours' or something and I have to deal with it! I am disappointed that now I have to look for another dentist, but fortunately, there are a lot in town. And therefore, I would recommend you as well to look among those OTHER dentists. Because if you are going to assign yourself to people who have no obligations toward their clients, then you will have more than your toothache to worry about.
The doctor & assistant seemed friendly but the doctor did not seem to know what she was doing. I did not get educated on the procedures I got & the fillings she gave me were bad. I had to go back to get it fixed over & over, & to this day is still bad. Because of that, I lost the nerve on one of my teeth, & they put a crown on it. Had I known what a crown was I would not had gotten it, & instead would have gotten it filled but with original tooth. Now I'm stuck with a weird fake tooth forever & a bad filling that might end up destroying that tooth as well.
Love the staff and Dr. McClellan never makes me feel like a number like some other dentists have. I always have my kids with me and they are super friendly with my children as well! One of the staff members was even looking at a Lego magazine with him and discussing the Lego sets while I was talking with Dr. McClellan! I would recommend this dental practice to anyone who asked!
I had no pain and required no shots !!
This place is the best. Very friendly .
Awesome crew. Love it here !
Dr McClellan was very gentle and just talked me through the experience .
Good job !
Always (Well almost always) a good time. Very friendly and professional service .
Everyone was pleasant and very nice .