The employess at this store are very rude and need training in customer service. The supervisor is no better. What happened to being number 1 in customer service? Im very disappointed in this store.
Fine quality clothing that incudes the favorites in my closet; they last forever, even though I wear them regularly.
Repaired my Louis Vuitton bag for $13. The staff was incredibly friendly and informative. Couldn't be more happy! Thank you!
Do I have to even give a star? Took my husbands 27 year old Australian Outback Oilskin Duster to them too have a few small cuts repaired. Instead of repairing the two small cuts with patches like I asked, they used ONE big patch and it looks like hell. I asked why he did that and he said that he felt like the fabric was worn and it would be stronger. He never even stitched the holes.. they said they didn't have the machine to do that, and that the cuts would still Frey ( so why take something in to repair if you don't have the proper machine to do it? ) He did not call and tell me the change he just did it. Had he called me and told me what he was going to do I would have said NO. I have to now have the patch taken off and have the glue removed from the duster and have it re-done correctly, at considerable expense to me. I have to send it to Kansas City to have it fixed properly. I did contact him back and told him how unhappy I was with the repairs, and he offered to refund my 18.00 and I said no, I want you to pay for the expense to undo the damage he did , which he promptly refused to do. This duster was $400.00 new in 1988 when I purchased it. I believe that he just does what he wants with your belongings and if your happy great, if not oh well sucks to be you! Be VERY specific with what your expectations are. Maybe that is why he wants you to pay up front, because he gets your money and you get what you get...like it or not! I plan to take him to small claims court for the repair cost for the duster. Beware!
Many toddler and wedding dresses and accessories.
I bought a coat for my daughter for Xmas. I ended up deciding on another winter jacket purchased in Lincoln where I live. When I tried to return the coat it was past 30 days and I would have to take store credit. I requested to talk to a manager. The manager came immediately and gave me a refund in cash. This is customer service at it's best!!! The next time I am in Omaha and have time to shop I will certainly return to Burlington and spend more than the $129.00 i was refunded. Great Service
hold old do I have to be to work there??