Make sure you get what they promise you in WRITING!! BEFORE you give them a dollar. Their sales people will make all kinds of promises to get the business, promise to get it out to you in writing, then blow it off. When the situation they promised comes up.. "We never said that. Show us in the documentation where we said that." Their service is extremely expensive and no better than other companies.
Evan S. was professional and thorough. He completed work in a timely fashion and was on time for the service call.
A year ago, shortly after we bought the house we had issues with the air and water. Being new to the area, we called Thermal Services after seeing or hearing an advertisement. We were able to have themcome out, start one of their maintenance plans and save money on the very first visit. We ended up needing them a time or two, but ut was very nice when a year later, the SAME person showed up for our check-up and was able to quickly (and quietly, I might add) check everything and complete repairs needed. Tom keeps his "Professional face" on, but I think I got him to crack a smile or two. He was very patient and understanding, especially in explaining things and answering my questions. (We come from AZ and not used to a lot of this). Very thankful to have a familiar face return and have everything completed so quickly and efficienty with no surprises! Kudos!
The technician, Jeff was very professional and knowledgable. It was a pleasure working with him on my furnace check.