First of all, I would like to greet the staff here and thank them for the service they provided me. You guys are really awesome.
This store has very high level of quality when it comes to their service and items. Great people who know how to communicate well.
I would like to thank the store clerk at West Center location. I did not get his name, but the number on my receipt is 54035. He went above and beyond to help find my size in the shoe I had selected. He even called the other locations. I was ready to give up but he did not. After much searching he actually found me two pair and I bought them both. I was not having a very good day, but his extra effort made me smile! Thanks again for all of your effort to make this customer happy.
Poor customer service. Employees lack knowledge of products and policy. I would rather spend my money at Von maur.
Very nice. Had a pair of cowboy boots worked on. Could not be happier with with the repair.
I brought a pair of Chippewa boots in to get re-soled and he assured me that he could get the exact same sole put on and back to me two days later. This made me very hopeful. Sure enough he called two days later and they were done, however when i went back to pick them up. Not only did he put the wrong sole on them, but he also lied to me telling me that it was the only one Vibram made. Kicking his boot up on the counter only to reveal a different tread, yet he still argued that I had gotten the only one Vibram makes. To top it all off he charged me $55 for the less than pleasing experience. I will never return to this place and I am going to another location to get my boots fixed correctly.