Terrible customer service. They don't even answer the phone, but direct it to a robot to take a message. They also have a robot call you when they show it's time for you to order more supplies...the robot rattles the name of respiratory supplies, and if you're slow or don't understand you don't have an option. Would not recommend to anyone. ONLY go there because of it'slocation. Don't like having to go there, because you can't get help via the phone.
Serving the Olympia Area
I spent a lot of time researching oxygen concentrators when I realized that I would spend the rest of my life needing one. I spoke to many owners a…
They have very old equipment. They want to give you excuses when you request other machines when they run so very hot. The home oxygen machines are so loud you can't have them in the same room. You have to put them in back rooms then it gets so hot in that room you can not stand to be in it. They make good money from our parents they need to care more for the people . Check around before you pick a company. This is awful . They exchanged machines for me it got worse. Shady outfit.
I called to pay my bill on a previous purchase and the person I spoke with on the phone, Jeanie, was very rude and acted like she didn't want to take my payment. I had a balance of 55.20 and I just wanted to pay it off. Seemed simple enough but she was giving me grief. I am not sure if I will make any future purchases at this location again.
Brett you are the greatest. You made me feel so much better. I came in feeling it was the end of the world. Thank you so much. Katherine (Kathy) Smith
After having severe problems with my current CPAP service I was able to find O.R.S. Immediately they had my supplies replaces within 24 hours. The staff there took no time to remember my name and personalize each phone call, exceeding all of my expectations. I look foreword to doing business with them for a long time.