The tech who put together my bike left the lock bolt off the handlebar stem so that whenever I put any pressure on the handlebars they collapse. It is VERY unsafe. A bad accident waiting to happen. When I brought the bike back in, the store refused to order a new part and tried to upsell me on a whole new handlebar stem...then it turned out they didn't have that anyway. So I have a new bike that I can't ride and Falcones won't fix. DO NOT SHOP AT FALCONE's. The techs don't know what they are doing and the store does NOT stand behind their products.