I went to the tax office for help getting a profit and loss statement done on Friday about 11 am because it is close to my home. I thought to myself i have seen people in their before that were African American and I wanted to give business to other people like myself trying to make it. The sign said closed til 4. A friend told me stick around give them a chance they should be there soon. FINALLY a young lady was at the desk with the door locked I pleaded with her to do a profit and loss statement after asking 5 times she said yes i will back in town on Tuesday it will be 25.00. I called the office on Tuesday I was told come in at 12 then 3pm then i got a phone call saying we can't do this. I ask why did she say yes and her comment was very general when I tried to get detail comments from her she would just say I don't have time to talk about this. not deal with the matter. I then said o.k. and hung up and text her and said I am calling the BBB she wrote back good.
Serving the Charlotte Area.
Just want to thank-you again for "going beyond the call of duty" in closing my loan. Who knew so much would be happening in my life at time we were trying to close?!Cindy, if it had not been for your kindness, and caring personality, I probably would have given up on the process. I hope Foundation Financial Group realizes what an outstanding employee you are.
I just wanted to tell you how much I have enjoyed talking to you every day Allie. I had received several calls for refinancing my house, but I knew you were the one I wanted to work with when I heard that upbeat personality in your voice. It has been a real joy working with you. My loan got closed just as fast as you said it would in the beginning. Thank you Allie for the hard work you put in to my loan to get it closed so quickly. I am so happy I decided to work with Foundation Financial Group and you. You were honest the entire time and everything you said matched everything you did. I was looking to save money so I can retire and you ended up saving me more than I thought I could save. Thank you Allie for finding a loan that met my needs. I will be referring you to anyone I know that wants to refinance.
I just wanted to express my thankfulness to you and your company. You have been amazing in getting things done for us and were willing to work late hours to see to it. Your financial advice was so helpful and you went out of your way to share experiences and different routes that we could go to refinance our home and consolidate too. You have an incredible personality and I will miss working with you.I will definitely share my experience with friends and family and let them know how much I appreciate you and your company.
"True to their word"... is the exactly what we received in customer service from Foundation Financial. Andrew and Dana are the BOMB! Andrew told us it would take two weeks to close on our loan at the initial phone call; We did not believe it could happen. We had been trying to refinance our home with our current bank for over 2.5 months with no success. At Foundation Financial, it happened in exactly two weeks, my husband and I were astound. Both Andrew and Dana worked late hours to ensure every step of the process was covered. They were both patient and guided us through it all till the end. We had refinanced before but never with a lender that is so diligent in getting the loan closed in a timely manner and with outstanding customer service! We will definitely use Foundation Financial again and we will highly recommend them to others.
I could not believe how efficiently and quickly the refinance process was. Most everything is completed via phone, on-line or fax, and when it's time for the closing- the closing staff will come to your home. This refinance was so simple. Sara and Ryan made sure to answer all of our questions and kept us informed throughout the entire process.
Susannah it was a pleasure working with you and your staff for refinance. Foundation Financial Group helped us with the ease of the entire situation. I hope that we can do business in the future and hope that that goes as smooth as well.
Dear Amber, I just wanted to write to thank you for all of your help during the refinancing of our home. We felt like we were constantly on the phone with you with questions and I appreciate your patience. Foundation Financial Group should feel lucky to have someone of your caliber working for them.
Hey Daniel, just wanted to say thanks for the great job you did for me on the refinance, the quickness and efficiency to get this done for as soon as you did worked out great.
I just wanted to take a moment to "thank you all" for your support during my application period for a new residential home mortgage.To be truthful, I was skeptical that I would find an institution that would support my goal of acquiring a new mortgage at a lower interest rate plus provide cash out enabling me to achieve one of my goals of adding on to my existing workshop.I had tried several times to get approved through different lenders but only with avail because of some Texas law involving cash out. It ended up costing me time and money. I could have refinanced with my current lender (GMAC Mortgage) who I have been with for 40 years. I was disappointed with their rate and the fact I could not cash out with them.With Foundation Financial, I was not only able to get around the Texas cash out law, but was able to get approval legally because of Foundation's unique position of being able to fund their own loans. This helped a lot.Finally, Foundation Financial, as far as I'm concerned "walked the talk". They not only were able to close my loan technically within 2 weeks, but they walked me through all of my paperwork. Oh! How the government has managed to create more bureaucratic red tape since my last closing. Foundation Financial was able to connect me with one of their insurers to consolidate my insurance plans and actually save me money if you can believe that.