This people here are cool nice 👍👍Trust me I rent at this location at least twice a month never had a problem.
Too bad zero stars are not allowed. I had a reservation for a compact car. I was stuck into an Economy car. No adjustment in the price was offered and as rude as the counter help was I wasn't about to ask him. He insisted on us getting the insurance from Dollar. I refused telling him that he could not required me to buy his insurance as a requirement for rental. He then demanded that I give him my policy number. Well I was able to look it up on line and show him that I was covered. He faked entry of the number into his computer and rented me the car. The next couple who had been patiently waiting in line had a reservation for a full sized car. He didn't have it. He told the poor woman that did not have any cars to rent to her. What good is a reservation if they can't make sure that the car is there for you?? The most shocking thing was that he never so much as said he was sorry that they couldn't put her in a car. Don't waste your time with this location. The poor service is unbelievable and should you have a reservation you can't rely on getting what you reserved if anything.
I'm a regular car rental in this location. Folks here are the best in town. Very friendly and polite. No matter how busy they are, they alway know how to smile with their customers. They are very professional. This location is the jewel of all Central Florida. I love everyone in this location. Keep up the good work guys! Thanks,Bill
I had tried to rent from the Haines City Enterprise which is 15 minutes from my home in Solivita, and they refused to pick me up. I asked the manager for her supervisor's phone number, and I called and he never returned my call, The folks at Dyer Rd. Kissimmee went out of their way to take care of my and pick me and deliver me home although t is a good hour round trip. If you need to rent a car in Osceola County or Solivita(Poinciana) the Dyer Road location will take good care of you. A satisfied customer.
Easy access and services, the car were clean and new, no complains. I recommend it. Called after because I forgot my Sun pass transponder, I gave the agent the serial number and waited for him to call me back, he never did. I went there and look throughout a basket full of them and there it was, got it.
First off, I wanted to say that I love Enterprise! However, I was a little disappointed with the Kissimmee rental. I ordered a Ford Mustang and was expecting the clean, functioning car that I usually get from Enterprise however, the car that I received had not been cleaned on the outside nor had it been cleaned on the inside. There were dirty tissues on the floorboard and in the driver door. Also, there were some defects with the car...the driver side light that displays the mustang emblem at night (on the ground)was a blob and the radio stopped working the first day that I received the car. It miraculously started back working the day that I had to return the vehicle. I know that some of these issues are beyond the hands of Enterprise, but some things were not. I have not given up on the company, I just expected the superior ride that I usually receive.
Both sales reps had excellent customer service skills plus very patient and polite. Awesome!!! !!!!!
I usually drive long distance to receive the customer care that I do. This location offers the Best! I'm never disappointed with the level of customer service, I receive Here!
Awesome. Everyone is polite, friendly, courteous, and professional. Great prices on vehicles. Definitely my preferred location to rent vehicles.
Great pick up and drop off service!!!! Car was clean!!! The station was great! The staff was awesome, courteous, and very helpful. The renting process was quick! 5 star service!!!