What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
4 Jade CtOld Saybrook, CT 06475
From Business: Auto Service of Old Saybrook is a family owned & operated garage that has provided service to Old Saybrook & surrounding communities since 1992. Our staff strives…
901 Boston Post RdOld Saybrook, CT 06475
From Business: Because you need to TRUST who’s working on your car. Schedule an appointment online. We have extended hours and convenient locations to make it easier for you to …
828 Boston Post RdOld Saybrook, CT 06475
I have been doing business with Ginny and Bill for years. They have always provided prompt, excellent service and have even taken the time to help m…
235 Middlesex TpkeOld Saybrook, CT 06475
From Business: From before you even walk into our showroom to long after you drive home, all of our customers here at Old Saybrook Hyundai are customers for life. Being car-owne…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
My wife and I have bought a few cars together, the latest being her Jetta, so when my Kia decided to break and start spewing oil all over the place, we brought it down and Brian and Matt took great care of us. They gave us MORE than a fair price for the Kia and then put us in a beautiful, reliable Tiguan for a lower payment than we were making on our Kia. And they pulled us out of about 3K dollars of being upside down. Awesome dealership and great staff. Truly the best buying experience I've ever had.
I want to preface this review by stating I am fresh out of college and have limited credit history. I came to this store based on good reviews from friends and family to buy my first brand new car. The buying experience was great! Matt, my salesperson, was very informative and took all my requests into consideration while helping me pick out a vehicle. The management was fantastic. I sat down directly with the Sales Manager to discuss the deal and was then introduced to the Business Manager who would be handling the financing. I set up a closing to go over the final figures with the Business Manager for the next day and was extremely happy with the terms negotiated for me, especially considering my limited credit. Matt had a quote ready for me from my insurance company and the vehicle detailed and fueled for me in preparation for me accepting the terms of the deal and I drove my new Jetta home that day! I could not be happier with this store, everyone was super friendly and relaxed. Best experience I have ever had buying a vehicle!
This Dealership is absolutely amazing. The staff is extremely knowledgeable and super sweet. The sales staff is phenomenal with this understanding of the cars and being able to explain it to a girl who really knows nothing about cars. I had been looking for a car to get me to my new job, and I had been to several dealerships before. The other dealerships were trying to sell me cars that were way over priced and could have been huge issues later down the road. VW of Old Saybrook not only got me into a gorgeous Certified Jetta, but they also got me and my less than stellar credit approved at a rate that wouldn't kill me. The service staff is also extremely well versed in the cars and are great with fixing an issue in a timely fashion. I couldn't be happier with my buying experience and overall treatment here. I truly feel like I'm part of the VW family now thanks to them!
absolutely horrid customer service by multiple employees there. (although to be fair a gentleman named Louis was always pleasant) Nobody gives you the time of day or the acknowledges a very valid situation you may be going through. I was sworn at, hung up on multiple times and literally laughed at about my financial situation! I have a couple of their names and even recorded one of the calls to prove how mortifying it really was. if I didn't fianacially have problems I wouldn't be financing a $4000 car through them at %20 interest!! Are you serious with all the attitude and embarrassing remarks being made? Anytime you ask for a supervisor they laugh and say"they will literally tell you the same thing" or that "they're not available" and as far as I can tell there isn't even a manager working there. It's gotten to the point that refuse to even pick up when they call. The company is trying to do a good thing which I respect and am mostly greatful for because I have a car now. But I'm paying a $400 a month car note on a 17 year old jeep so please it's embarrassing enough without the absolutely horrific customer service given by most associates. I'm not trying to get out of paying! I'm not trying to reduce my payments! I didn't say screw it im not paying them anymore! Sometimes serious things happen in people's lives and quite frankly you should be ashamed of yourselves.I'd like to speak to someone in management who won't decide to just laugh at my issues and will just be courteous and respectful like a customer service rep should be. Please contact me as soon as possible
I had a CEL for a few weeks and brought my CC to an independent shop for diagnosis and they charged me hundreds to "fix" the problem with my intake manifold and ultimately the CEL came back. Then i decided to come to the dealership and they got me in that day, told me the problem was still under warranty at 90,000 miles and they were able to get my new intake manifold installed that day for me. Really impressed with how much easier it was to deal with them than other shops I've been to, I will no doubt continue coming here.
I recently had my 40k service done at this dealer and I can't be more impressed with the way they handled my vehicle from the minute it came in until it was ready to pick up. They have a video of all the work needed on my car which gave me a clear visual of what is needed which is helpful and transparent. They even gave me a car wash slip and vacuumed the car which is a nice touch. Very clean facility and helpful staff. I have been coming to this dealer since I purchased the car and its always a pleasure not to sure what these other reviews are referring to with all the negativity THIS PLACE IS THE BEST!
We have been taking our VW's to these guys for years but wanted to share a recent experience. Our Passat was having trouble accelerating and the check engine light had come on while on my way to work in Hartford. I called the dealership very nervous that I would not be able to make it to work. The service person (Sean) told me to bring the car right over. When I arrived he had the paperwork already filled out, a loaner vehicle waiting for me and had me off to work within just a few minutes.This kind of customer service is far beyond what I had expected and reminded me why I always go back to this dealership. Everyone today is quick to write reviews that are negative and I wanted to make sure I shared my positive experience because I think these are more likely the norm.
Horrible... steer clear! Two terrible experiences: First a year ago bought tires (through them) and had them mounted. They marked up my rims, and left compound and grease all over, including on my side fairings and interior of the car! Their excuse "we're not a tire shop". Then don't sell and mount tires!!! and advertise a special for it!!Second: got detailed quote for oil change, spark plugs, and O2 sensor, was told it would be about $575. That's pretty expensive for those three items, but said to do it because it's a convinient location. After they did the work and I went to pick it up it the bill was almost $1000. They charged $585 for the 02 sensor alone ($385 in "diagnostic fees), and more diagnostic fees for the spark plugs. Even if they did plug it into the machine 4 times, which I'm sure they didn't, you cant charge $100 each time when your having all the work done at once! $1000 for: Oil change, Spark Plugs, o2 sensor. OUTRAGEOUS. They told me I misunderstood. I wrote the cost for everything down as they told me, wath they didn't say is that they were going to plug the car into the diagnostic part 4 times and charge me over and over.Figured I'd give them two shots, since they waived the labor after getting grease all over the car.Do yourself a favor, if you need work done and you have a VW, Audi, or German car, go to XCelerate in Branford. For $1000, they took my engine apart and carbon cleaned it to new condition (showed before/after pictures) , oil change, brake fluid flush, road force balanced tires...Just outrageous. Only way I would ever use them is if I was under warranty and it was free. STEER CLEAR!!! (I'm not the only one to have a bad experience either, 2 co-workers had similar problems and used them because it was convenient...never again!)
This company has the absolute worst customer service ever! My payment we set up every two weeks when I get paid. First two times I called I was told what I have to say doesn't matter and hung up on. They didn't take the payment out and said it was my fault and it's going to cost me an additional $20 in fees to call in a payment. I've had the car over a year payments always come out ever two weeks. They were rude, condescending and not knowledgable of how payments work. I requested a manager and was told there is not one available, transferred to a managers voicemail and now 4 days later have still not gotten a call back. I was just told " call backs are not guaranteed by management" .... I just can't wait to get my loan away from this wretched company!! If you have the option DO NOT USE SENSIBLE AUTO LENDING THEY ARE THE WORST
Sensible offers financing when everyone says NO, I've had customers whose car had been repossessed less than a month earlier that Sensible gave a second chance to. Their collection policy might be extreme but they are the only lender that I know that absolutely guarantees that they will give you one more chance when nobody else will.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.