Olathe, KS Family Leisure

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Family Leisure of Kansas City

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2. Family Leisure of Kansas City

(23)
BBB Rating: A

10440 S Ridgeview RdOlathe, KS 66061

(913) 586-4185

Phenomenal staff! Jessica, a cashier, was very helpful finding the correct chemicals I needed to get my hot tub up and running smoothly. The water i…

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3. Family Leisure

Shawnee Mission, KS 66215

(913) 888-7779
Businesses in related categories to Bar Fixtures & Supplies
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4. Recreation Wholesale

(5)
BBB Rating: A+

2321 NE Independence Ave Ste ELees Summit, MO 64064

(816) 287-5241

We recently bought our very first spa (hot tub) and we absolutely LOVE IT! Our experience with Joe, Cathy and the delivery crew was wonderful. They …

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5. Recreation Wholesale LLC

2321 NE Independence AveLees Summit, MO 64064

(816) 287-5121

From Business: Recreation Wholesale sells spas, pools, saunas and shuffleboard tables. We are proud to have served the Kansas City Metro Area for over 10 years, all the while ma…

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Precise Billiard Supply & Trager Custom Cues

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6. Precise Billiard Supply & Trager Custom Cues

BBB Rating: A+

5412 Quivira RdShawnee, KS 66216

(913) 962-8383

From Business: No rugs, tubs or spas, Just Billiards. We are full service pool table mechanics. Call us today for a friendly quote! Over 28 years of combined mechanic experience…

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10. Gameroom Concepts

BBB Rating: A+

10440 Metcalf AveOverland Park, KS 66212

(913) 322-4263
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12. Bedford Co

Mission, KS 66201

(913) 648-7225
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13. Antique Billiards Unlimited

6442 Outlook DrMission, KS 66202

(913) 708-1712
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15. KC Billiard Pro

6605 NW Hidden Valley rdKansas City, MO 64152

(913) 777-4877
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16. Good Fellas Dine & Dance - CLOSED

1016 N Scott AveBelton, MO 64012

(816) 318-9699
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17. Steven Stokes

605 West StParkville, MO 64152

(816) 520-3158
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18. Accents Gallery

(1)

8121 Wornall RdKansas City, MO 64114

(816) 363-0700

Mori was more than helpful! He went out of his way to clean my silk rug and even provided me an education on the them. Out standing and very friendl…

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19. Action Billiard Service

1176 Harrison Stkansas city, MO 64106

(913) 558-0320

From Business: *Serving Missouri & Kansas *We Will Work Around Your Schedule *Experienced Staff *Best Prices Guaranteed!

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20. Above & Beyond

BBB Rating: A+

203 Armour RdKansas City, MO 64116

(816) 421-4011
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21. The Pool Room - CLOSED

925 Iowa St Ste PLawrence, KS 66044

(785) 749-5039
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22. Joy Amusement

22812 E 27th Street Ct SBlue Springs, MO 64015

(816) 813-3834
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PREFERRED

25. Swim Things

(3)

3010 SW East Us Highway 40Blue Springs, MO 64015

(816) 463-4854

Drive all the way here to get water weights. They had them in stock. A employee immediately assisted us in finding what we needed. When checking out…

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Helpful Reviews 
Family Leisure of Kansas City
Maria M. rated

Phenomenal staff! Jessica, a cashier, was very helpful finding the correct chemicals I needed to get my hot tub up and running smoothly. The water is clear and clean. Didn't push chemicals that I didn't need and in fact told me specifically what I wouldn't need to help save me some money as there are so many chemicals it can become overwhelming and quite expensive if you don't know what you're looking for. I will definitely be back.

Family Leisure of Kansas City
Sinc L. rated

Just needed a paper filter for my hot tub. Seems like a simple thing, right? I was sent to far back corner to "Parts and Service." One guy asked what I needed. When I told him, the other guy, who also looked like an owner or manager, without looking up, said, "We don't have that." Never looked at me once. Just, "We don't have that." IT'S A POOL AND SPA STORE! My prediction? Out of business by 2018, and they deserve it.

Family Leisure of Kansas City
Rusty W. rated

Purchasing the 30 foot above ground went extremely well- Then the fun started. Round one:When you purchase a pool at Family Leisure they do not deliver it to you. (this is brought the the customers attention and I had the ability to pick the pool up) Called an hour ahead to inform them I was on the way to pick up the pool and all related equipment. I arrived and had to search for someone in the warehouse to find out that they did not have anything ready. So I waited and then waited some more. When they finally started loading the pool and equipment I noticed that they were not loading the correct items. I stopped the young men and advised the wrong items were being loaded. They were kind enough to let me know they were only loading what was on their pick ticket. It was the wrong pick ticket. After an hour and a half I finally had all the correct items.Round two:In attempting to get a permit from the city to install the above ground pool it came to our attention we were not given all of the needed items for the permit process. We were advised that the packet of paperwork was too large to scan or fax and that we would need to go back to the store to pick up the paperwork. Arriving at the store the packet of paper could not be found. 15 minutes later the packet magically appeared. 6 pieces of paper. Six!!! How is it that 6 pieces of paper cannot be scanned or fax you may ask? The scanner was not working. So instead of telling us that hey our equipment is down instead we were lied to and told it was so large it could not be scanned or faxed. I will update after the installation is completed- I do not have high hopes it will go smoothly if the front has gone this smoothly. Pool purchased on 5-29-17 promised install mid June. It is 6-21-17.....

Family Leisure of Kansas City
Haven D. rated

Had a great experience! Was concerned after reading some of the reviews but found the staff to be VERY helpful. I have an above ground pool and didn't know if it needed to be completely replaced or just a new liner and motor. Took photos in and Walter in Parts and Service was very helpful and knowledgeable. He could have pushed a whole new pool (even though I didn't need it), but helped me with all the items I did need and got installation setup for me. Thnx Walter! Only thing I was not thrilled with was the pool liner selection, they only had a few 30 mil options, but Walter said the one I went with looks really nice when installed - I will see tomorrow when the crew puts it in! FYI - cost of liner installation is CONSIDERABLY more if you have a deck around the pool! Understandable with the extra work involved, but just be prepared for the quote!

Family Leisure of Kansas City
David S. rated

Family Leisure lost my potential business due to their unwillingness to match prices on identical furniture pieces at another local retailer and for showing complete inflexibility in their delivery schedule. This is not a customer friendly store. I spoke with both Holley and Dave regarding the above and neither were even remotely willing to stand by their "lowest prices" claims or meet me halfway on a delivery schedule that didn't require me taking time off work. (Be warned - they only deliver on week days when most of you, like me, are working. They do not deliver on weekends and, according to Holley, are finished with their deliveries by 4pm M-F.) I will not be returning to this store - not like I don't have dozens of other options. I totally agree with other reviewers (recent and going back as far as 3 years ago) that the staff are quite rude and unprofessional.

Family Leisure of Kansas City
Julie C. rated

Very poor service. Lack of knowledge about their pools which is a primary sales point for them. Everything in there seemed extremely over priced.

Family Leisure of Kansas City
Mdstant@att.net B. rated

We recently purchased a spa from them and everything went great. We could not be more satisfied. The staff was friendly, great selection, great price and even better customer service. I recommend them highly.

Family Leisure of Kansas City
Martha C. rated

Not holding true to their ads on tv...says a sale is going on and talking with DOC for weeks. Went in today to buy said pool table , different "sales Prices" much higher at the store then said TV ad. ...not going back

Family Leisure of Kansas City
 rated
horrible return policy

We recently made a purchase but were unhappy with how it looked in our outdoor space. Wanted to exchange it but would have to pay 15% equaling over $300. We will not be returning.

Family Leisure of Kansas City
mike.twila rated

We have called and also walked into the store for information regarding parts and service. Each time we have been treated with rude service / parts people. They don't seem to care a bit if they help you or not. We were told to leave our number and someone would call back - NOT. Had to call back and then got cut off by the guy saying I won't be able to get a price until tomorrow. You would think they have some idea of cost since it's a typical 2 HP motor. Oh well, we've learned our lesson. three times of being treated the same - must be a store wide attitude!

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