He came out promptly the first time my sewer line was backed up on June 1, charged me $100 and said it was guaranteed, I believe, for 6 months. When the same problem reoccurred on November 27, he did not remember me, said nothing about a guarantee and informed me that he could not get out to my house until the 30th. He did, however, offer a different company to call and they will be out tomorrow. Only time will tell whether this company will be able to fix my drain so it stays fixed for more than just under 6 months. I do think it should have stayed fixed longer than it has. And that he could have shown more concern with this particular customer than was stated in his ad: I have a passion for plumbing but an even stronger passion for helping people. I believe that care and maintenance is an essential part of plumbing and I am committed to offering the best possible service to meet your needs at prices you can afford.
Gordon Energy and Drainage fixed a crack in my foundation that appeared to be an "unfixable" problem. They were timely and efficient, and professional. I have not had a drop of water leak into my basement since! I highly recommend Gordon Energy & Drainage.
Gordon installed an egress window in our home. I found their crew professional, competent, and caring. I was particularly impressed that they took the time to thoroughly answer my questions; laid down plywood to protect my yard; and cleaned up after the job was complete. An egress is no small investment for the average homeowner. Gordon had a small business attitude with a big business sense.
My husband and I were really impressed with the foundation repair work this company did. We met with the Bill, the Foundation Repair Division's General Manager, who went through, step by step what should be done and why. When work started, he kept us informed and answered all our questions. The crew was very professional and they worked well together. The clean up of both the basement and the yard was exceptional. We are very, very pleased with Gordon Energy and Drainage!
HORRIBLE Service.....I called them to schedule an estimate and the lady that answered did not want my business. She said someone would call me back in 2 days & I did not hear back ever. So after 5 days of waiting, I called again to ask why I had not received a call & she then explained it was her job to set appointments. WOW, she lied the first time I spoke to her. Not sure why she didn't want to set appointment the 1st time I called. During the 2nd call, she again seemed to hesitate setting up appointment and told me that nothing was available til December..2 months from now. At that point I didn't want Gordon Energy's business..I called Gordon's competitor company and other company made an appointment without any issues. I have major foundation cracks inside and outside my house with some foundation floor issues in garage..We know this type of repair is not cheap and we were ready to pay whatever to keep our house from getting more foundation issues. Gordon Energy lost business! I give Gordon energy NEG stars b/c they have really bad service