Very Rude and Unprofessional behavior . There is no 0 rating to give them. Because of their rude sales manager, I went to another dealer for my two new cars.
Toby Smith was so good to work with. We first saw him on 04/24/2018, he talked to us like we were his friend, no pressure at all, they didn’t have the exact car we were looking for, he took our information and said if anything came in he would give us a call. We went to a different dealership on 04/25/2018 and that dealership (not Robert Brogden) the other dealership tried feeding us some bs line about how well they “recondition” their vehicles, the “reconditioning” consisted of doing breaks, oil change and windshield wipers...how do you “recondition” break pads, oil and wipers? It was a sales pitch that I laughed at 😂. After that we looked again at Robert Brogden’s web site and saw what we wanted, 2013 all wheel drive Ford Edge SEL 👍we called Toby Smith on 04/25/18 asked if was still there, it was, Toby came in on his day off, 04/26/18, we talked we laughed about coffee and life all while my beautiful wife comfortably and with no pressure looked at the car and test drove the car. My wife was comfortable and relaxed she had all the time she needed to think about the car and make her decision that that’s the one she wanted. We made a deal, bought an additional warranty and drove home in our CLEAN ONE OWNER NICE LOW MILES Ford Edge, Thanks Toby Smith and thank you Robert Brogden Buick GMC! 👍
Best experience I’ve ever had at an auto dealership with Ivan McGary as the salesman. He demonstrated zero pressure and was very sincere in getting me the best deal possible. I would recommend him to anyone looking to buy/lease.
Do not buy here! We paid several thousand more for the vehicle that we bought there than we should have. It has given us nothing but trouble since the day we bought it.
Sadly, there should be an option for NEGATIVE STARS in our case. I DO NOT RECOMMEND THIS LOCATION'S SERVICE DEPARTMENT. Our BRAND NEW 2017 Dodge Journey stopped working within 3 months of purchasing and we had to have it towed to dealership. Luckily, we have warranty so that gave us piece of mind. Got a call back today from service department and were advised that the wiring harness to the fuel injector was chewed up. My husband asked how such a thing happens and the response was RODENTS! We ask why are rodents chewing on this? We are informed many of the parts are soy based and rodents are attracted to them. Better yet, we are informed this is an ACT of GOD and not covered under warranty. Upon researching this we find that manufacturers are aware of this and 2 major makers have class action lawsuits against them because of the issues of rodents chewing into wiring, etc. So, then why are these parts still being made and placed in vehicles knowing this??? My husband was transferred several times and when her finally talked to MIKE, the service manager, he could care less and said that he would not get reimbursed if he fixed under warranty. From reading other reviews in multiple places MIKE is less than desirable to work with. Looks like we will be contacting our lawyers and I will review Mike on every website to let people know MIKE, DODGE and this location do not stand by any type of satisfaction. SHAME ON YOU DODGE. I was planning on buying a new Charger this year as well but definitely will not now knowing the service department, specifically MIKE SUCKS! Only positive is Travell that we purchased car from. He was good to work with but the service department is full of employees unwilling to help in a situation that obviously is out of our hands.
Talked with the owner today. Nice Man who had answers to all my questions. Will know more after talking with the my Credit Union about a loan.Ended up buying a 2003 Nissan Maxima in pretty good shape. The Power Train still has a lot of life in it. The car has a little over 100K mile so I'm expecting it to run for another 100K miles. I'm going to take it on for a tune up so it will run more efficiently.Overall good experience buying a used vehicle from Greg at Santa Fe Auto Sales.
Bought a 2003 Ford F-150 from this lot in 2013 and it has been a good truck ever since I bought it. I bought a 2 year bumper to bumper warranty with my credit union but didn't get to use it before it expired. The truck is still running great.
I inquired about a vehicle online and wanted a cash price since I would have been traveling 2hrs away to look/purchase, they would not give me a cash price. So I looked elsewhere, purchased another vehicle and told the salesman that they lost the sale due to not giving a cash price and being upfront. I then told the salesman not to call or text anymore, he proceeded after the text message to call and leave a voice message that same day and then call the next day after that. Their sales tactics is like every other mega dealership and is pathetic for a "family owned" dealership that supposedly strives on customer service.
I never write reviews, but I feel strongly about writing this one. This place is absolutely horrible. We went in to buy a jeep and they kept increasing the price the longer we waited and were unbelievably rude throughout the duration of our time spent at their office. Do what you can to avoid this place.
I recommend James. He was a lot of help and very patient with my indeciveness. See him for all your used car needs.