Very bad service, treat customer without respection.They told my husband they will call me to schedule appointment. Instead they called me and order me to be home in 30minutes. I told him I worked 30miles away from my house, it will take 40 minutes for me to drive home. After I arrived home, he already left,. The supervisor told me they can't schedule appointment for me, they will notice me when they are on my road and they can't wait. Dear Oklahoma Nutural Gas, Do you know I have job need to do? Do you know I have to reschedule all my other business to follow your order. You even can't call me ahead? You are really super power master.
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DO NOT get an apt or house in Oklahoma with gas utilities unless you truly can afford to pay whatever amt of money. Yes their customer service is awful. F is their grade. Just get total electrical unit. Please stay away from ONG and save yourselves!
Same experience as Susan. Horrible customer service. Very disrespectful, rude, and impatient. They are you're only choice for gas service so what can you do? nothing! and they know this! They take the extra step to make your life miserable and make sure you stay that way. They use unknown caller IDs which will make a lot of phones not ring when they're calling. They let the phone ring ones and hang up, if you can't catch them during that few seconds when they call, they consider it "you didn't pick up" and cancel the appointment on you. I tried to call back and tell them to put a note in there where if my phone didn't ring to have them just come over, they refused. They won't do anything for their customer even if it's just putting a simple note in for the technician to just go to the property!! I told them I took off work to wait on the technician and they still wouldn't do it. "It's either call or go, you can't have both". At my job time is very valuable and ALL I wanted was to have them call me before they come that way I have a guess at how much time I need away from the office and they can't do it!?! Very frustrating experience from the get go. From set up they told me the previous owner still had the gas on and they didn't have to turn it off just transfer, moments after we hang up they call me back saying the technician TURNED OFF MY GAS during our call so they'll have to SCHEDULE HIM AGAIN to come by and DO A SAFETY CHECK because it's regulation. Thus, the start of our nightmare trying to get on this technician's schedule to come. Extremely frustrating! Terrible customer service! They absolutely REFUSE TO HELP YOU