Very poor service, sent a package to my great granddaughter for my granddaughter and paid extra for the package to get 1 day service, UPS put the wrong sticker address on it and then refused to deliver it until the following day leaving my little great granddaughter without a birthday present for her birthday, they said they did not care and would deliver it tomorrow, but they lied on the reason for not delivering it today, they said the recipient said they would pick it up but that was a lie cause they were talking to us and we are the purchasers of the gift not the recipient, we contacted Amazon and they were not happy about it either, WE never said we would pick it up as we are about 1000 miles from where the package was to be delivered to. Worst service I have ever had and I will not be using them again for anything that I will be shipping, I used to use them all the time cause I could depend on them, but the workers they have do not care and will not go out of their way to make a customer happy, Even the post office will hand deliver a package personally when it is suppose to be delivered on a certain day and fed X is good about getting packages to the person when they are suppose to be also, but never again will I use UPS for anything.
these people cant give a straight answer to save their life. I called and was given three difference answers in the same call. Its always a guessing game on which shipment actually moves to the final destination and which ones are still at the origin point. Don't like to respond to emails and calling them is like talking to some random stranger and not an actual company employee. Do not know why logistics is in their name as they don't seem to do anything logically.
I've lived in the OKC area for about two years. This is the worst UPS I've ever had to use! You pay for two day or even one day service, and these people don't deliver till they are ready!! My package had was scaned in at10pm, but was in a truck for a day. I call oh it's not scheduled till tomorrow. But when supervisor calls is" Oh they had 14 backed up trailers to unload." BS!! I've had no problem with FedEx or USPS doing 1 or even 2 day shipping. But this UPS takes at least 1-2 extra days beware!!
Poor management and dishonest.
I have worked with Pro-Del since 1987 and they have consistently performed with on time pick-ups and deliveries in a professional manner. They will do their best to accommodate you. I would recommend them to anyone needing trustworthy delivery service.
I highly recommend using Metro Delivery & Courier Service as I've just had the pleasure of working with employee Martin as a courier for an important delivery. Martin was able to deliver packages for my place of business within an extremely tight time frame, handling the high pressure situation very well. If ever I need delivery services in the area I will certainly be calling Metro Delivery. Thank you for your help and extraordinary service!!