On Sundays they are open from 11 a.m. to 7 p.m. this website needs updated. This store is wonderful they're all about customer service and helping you to get what you need and what you want!
No baskets in store: no electric shopping scooters available. When asked if employee could put items at service desk for me to pick up, the response was "no". I recognise this is holiday time but there should be an effort to help handicapped customers
This is a very amazing place to go to relieve your childhood. Whatever toy you are looking for on ebay etc. Most likely you'll find it here. Amazing customer service
I have two toddlers so I shop at this store quite frequently. Each time I go in I can't ever seem to find anyone to help me and the checkout process is ridiculously slow. When I was checking out tonight I had a price match (and 4 people behind me waiting to check out)..the employee did not have authorization to override it apparently as he called the manager and after 10 minutes of waiting in line I gave up because it was taking so long. They don't seem to be very customer service oriented. Very disappointed.
My Mother and I went to this Toys r us before Christmas. They were having a sale and the store was total chaos, which we understood. Their sale advertised several items that if purchased included a free item. When asked about the free item they were very rude and said they were out. We were told one item was at the registers and given to you during check-out. When we inquired about it we were informed they were out and we should have got it off the shelf. When we told them an employee told us to get it at the register they called us liars! Then they wouldn't give us the items for the advertised prices. We will never be shopping at this location again. The employees (manager included) were very rude, unknowledgable and apathetic.