Every time I have had a question about accessories and had to call a T-Mobile store, this NW Expressway location has ALWAYS gone above and beyond to find me the answer - where the other stores have not been so helpful...the store on MacArthur (23rd Street) literally stinks (Jason in particular might think he's just been asked to kill his grandmother rather than provide the correct answer to "do you have a holder for the DASH? - and he said "NO" but when the Rep from the NW Expwy store went so far as to call down to the MacArthur store for me to check for me (I live so much closer to MacArthur) and the Manager had to admit they had it (I had warned him not to speak to Jason) and now I get to go to the store and ask for Jason...then ask for the Manager when he tells me he doesn't have one! Anyway, my point is that when I have the time, I drive to NW Expressway to get my stuff because they provide superior customer service over the phone!
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They are great at what they do but their prices on their extra's are a little high. On pedicures the middle priced one is perfect and on nails just get the basics because you get the excellent quality and you don't want to pay their high prices on the other stuff.
The assoiciates here are the slowest ive ever seen. Also not knowledgeable with tmobile policies and plans. Took 2 hours to figure out a simple procedure of jumping a phone. I suggest going elsewhere if you have a life to live.
Highly, highly recommend this store! Don't waste your time going to any other place, this is the store to receive prompt, efficient service with people that are a joy to do business with!
The guys at Totalcell (tmobile dealer) are great. They were patient with me and set me up with a great plan on Tmobile and they gave me a sweet deal on a face plate for my phone.
Great customer service. Really helpful and showed concern toward my grandmother using life alert. They got her set up with out any problems.
This place is amazing ! They fixed my phone and was very professional and I will use Them again and tell people about their quality
Jesse was great, he took care of my phone in about 30 minutes at a reasonable price. I will definitely use him again for repairs.
I stopped by to get my screen fixed on my iPhone and a phone case and the service was great! Friendly people and great prices!
Georgia Please Bring the phone in so we can fix it, if it's due to screen installation we will make it right guaranteed!