I'm not very impressed with my carpet stinking all weekend I had an appointment on Saturday between 9 and 10 I canceled that Friday night because of the weather they come out I wasn't there anyway my gate was laying sideways on my front porch I have call customer service 3 times for a call back because you cannot call the phone line at Southwest 29th I'm very pissed off about the situation very upset.
I'm sorry I am just now seeing the ability to review this company because it is absolutely the best! Randall comes out on every call we placed throu…
100 N Quapah Ave Ste GOklahoma City, OK 73107
From Business: Sears has served you and your family for more than 125 years. We take great pride in being the name you trust for all of your home service needs. We utilize truck…
They were supposed to come to clean my carpets between 9am and 12 pm.. at 1pm I called them for the second time and they told me the crew had stayed at the previous customers’s home because they had decided they wanted some extra things done.. they also went to lunch after finishing the extra work. They finally showed up at 1:30 but it was a different crew they sent because I had already called two times and was getting very frustrated. Evidently the original crew was still “busy”???? This is very poor service. My time is valuable and I don’t want to wait all day on a company who doesn’t care about my time. When the other crew showed up, I sent them away and cancelled my appointment all together. I got a different company for the job for two days later. They were cheaper and have wonderful ratings!!
Great and prompt service by KPA Carpet Cleaning Services. They were there at our location in within an hour and started working on the water extraction process immediately. They did a perfect job in treating the water damage. I shall definitely recommend them and use their other services too.
Prompt on-time very professional
We got our carpets cleaned from KPA Carpet Cleaning Services and my overall experience was seamless and professional. Their experts were prompt, respectful and had complete knowledge of what needs to be done. My carpets look renewed and smell much better. I am extremely impressed with their service and would definitely recommend them to my friends. Thanks, KPA Carpet!
Great first impression, but went down hill from there. This is the most unprofessional company that I have ever had to deal with. They stole thousands of dollars worth of our belongings and when confronted about it, they told me that the stuff was no longer ours because we had been reimbursed by the insurance company. So does it make it theirs?? They left a lot of the work unfinished, from the cleaning to the final repairs. They scratched and dented the new appliances, left my refrigerator unplugged that was full of food. They never came back and finished the work, leaving broken floor tiles and unfinished woodwork, lights dangling from the ceilings and I could go on forever on the horrible job that they did at my house. To top it all off, they sued me in court for not paying them the final amount I owed them, which I didn't do because they never finished. But anyway, they won in court because I couldn't afford an attorney and now my wages are being garnished for something I don't owe. PLEASE PLEASE PLEASE DO NOT USE THESE PEOPLE, THEY ARE HORRIBLE!!!! Photos will be added later.
I had this terrible company come to my house after calling my home warranty company. The tech was very polite and explained the process about how they did thing. He filled out some paperwork and collected my deductible. That's when everything went wrong!!! I was expecting a call to set up a new times to replace a tank, I was expecting next day service. They kept dragging their feet on when they were going to install my tank. Then they presented me with an estimate of charges for upgrades. This is when I called another plumber. The other company came out, explained to me that needed to be done for a city permit, quoted me a price, and said they could have the tank installed today. And what everready refused to tell me, my water tank was under warranty from the manufacture. The new company put my tank in for half of what this crooks wanted for upgrades and my tank was FREE and it passed city inspection. My home warranty even gave me a cash payout that covered the whole cost. If you have a water tank that needs replaced call someone else and price check, you will be happy. I will never recommend this company.
This was the worst experience we have ever had with a service company. They did a huge bait and switch with us, and knew they had us over a barrel since we were on a tight timeline and needed the work done. Not only were they completely unprofessional, but the service they provided was sub-par. DO NOT USE THIS COMPANY!
I was really surprised they got my rent house carpets perfectly clean. I'm allergic to fragrances and they use one at the end of the cleaning but it didn't bother me and dissipated after a week. It might be natural based. But if you don't want fragrances be sure to say so. Oh, and if you care about driveway oil spots you'd better ask them to put down a piece of cardboard or something because their van did leak just a little oil while they were there.
It is hard to explain the sheer level of excellence and customer service that Ultra Clean provides. I have used their services for over 3 years and have never been disappointed. The guys are all polite, punctual and professional. I have gotten to know the owner of the company on a personal level and can say for a fact that he is one of the most genuine men I know. He truly understands how to serve and will do everything in his power to make sure you are taken care of. There have been a few times when a specific stain would start to show back up after a week or two and he would send someone out to hit that stain specifically again at no charge. Hard to say enough about these guys. THANK'S BOYS IN BLUE!
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.