We were initially put off by the customer service we received, because we scheduled the installation 2 months in advance and Biggs called to cancel our installation less than 24 hours before the scheduled appointment. The gentleman we spoke to was less than helpful and even suggested we should hire another company, rather than offering sufficient explanation of Why Biggs canceled, Or any reassurance they would complete the job as promised. However, we called back the following day and spoke with Elizabeth, who reassured us the company had the best intentions in mind for their customers and employees, and would do their best to satisfy us as customers going forward. Elizabeth explained it was because of their loyalty to providing good service that they would not install our shelter until the ground could sustain the weight of their equipment. Otherwise, it could potentially destroy our yard, and compromise their equipment. Due to the unexpected amount of rain this year, they were unable to complete our installation at that time, or until the ground had sufficient time to dry. We had to reschedule several times, but they were very good about letting us know sooner, so we could make arrangements. We ended up receiving the shelter almost 2 months after our original scheduled date, but the staff was very pleasant to deal with and even went above and beyond by contacting the builder of the neighborhood adjacent to ours to receive permission to access our yard through theirs. The installation itself was a seamless, efficient, and Fast process. The installation technician was timely, professional and thorough. He consulted with us on all decisions, including where to pile the grass and dirt being removed, and he walked us through each step as he navigated through the install. We appreciated the services, professional manner, and courtesy of Mandy, Elizabeth, and Doug, and would definitely recommend Biggs to others.
OLD Highway 99Konawa, OK 74849
From Business: septic systems
I reccomend everyone who needs a shelter call Biggs. When I lived in Piedmont I researched the cost and Biggs was the best price, I contracted them to put in my shelter, they did so with such precision it was like watching an artist. Then I contracted them to put in a drive for my barn. They show up when they say, the work is done so professionally and the people are just so easy to talk to and professional. After May 24th 2011, we were hit by an F5 tornado and were in our shelter when it hit. This shelter saved 8 people and 8 dogs. With the debris that was flying around the air vents and door were damaged. Biggs came out and fixed it. Immediately after the tornado hit, the crews from Biggs backhoe came on their own time with thier equipment and heped uncover those shelters that were covered with debris. I can not tell you how comforting it was to see thier faces. They knew right where each shelter was even though the landscape looked like a war zone. Additionally I had them put my next shelter in , in Norman, at my new place was also installed by Biggs, I wouldnt have it any other way.
My parents bought a storm shelter from Biggs Backhoe in the 80's and we bought one from them in 2000. We recently built a house and had them install our septic system and put in a shelter. They remembered us and my parents! Everyone we have dealt with have been very friendly and helpful. My builder liked them too, he visited with the owners while they were at my house and had them put in a shelter and septic for another house he was building. They have a good reputation for a reason and we would recommend them. Five Stars from us!!
I hired Biggs for a storm shelter last of March. They gave me a install date which was OK, but I was just teasing with them and said storm season is upon us. They moved the date 2 weeks closer, even tho I was just playing around. Install date arrived and his men were right on time. I might add I live in Altus OK approx 150 miles away from Piedmont. They got started and within 2 1/2 hours was complete.Can't say enough about Biggs, they are great and true to their word. Even tho they are 150 miles from here, they beat all local prices
Not sure why this company has a 2.5 star rating. They came out and did a great job and are a 5 star company. As a business owner I hold other businesses to higher standards and this is one of the first that I have been completely impressed with. Brian the owner is great and the guys he sent out did an awesome job and very friendly. Recommend Smart Shelters to anybody and everyone for the storm shelter
I installed a small shelter for 6 to 8 people in my patio from Storm Safe Shelters. It's strong and constructed with 1/4″ steel plate having child lock facility. I have installed it in proper ventilation. Now I have using it to put the valuable thing in it. But it protected us many time in the stormy session.
These guys do incredible work from start to finish. Their prices are good and they pay attention to the details. They answered all of my questions and no I can sleep safer knowing my family is protected from Oklahoma weather.
I got a ground shelter from here and got their service very good in the Oklahoma region, Engineers are expert to fit a shelter in a very well manner. Also used a good quality steel for making a shelter.
The crew was very courteous and hard working! The entire process of buying my shelter was easy as well. Thank you weather tech!
Great company to work with! Would definitly recommend them to my friends and family. They communicate very well.