I use to work for SAM THIS WAS MY BEST JOB EVER, and dealing with eyeglass's the patient is also involved in the prescription they receive and what they ask for, I have done eyeglasses for 29 years so the patient needs to know what they want and understand what they are asking for!! KUDO'S for SAM and making it a wonderful place to work and a great place to buy eyeglasses. Thanks Sam and friends from Oregon. LLB.
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I use to work for SAM THIS WAS MY BEST JOB EVER, and dealing with eyeglass's the patient is also involved in the prescription they receive and what …
This is my first time writing a bad review for a business, but I don't feel like Dr. Hicks has the best interest for his patients and only looks out for himself and I do not recommend him at all. I have been a patient here for several years and when I decided to get Lasik, the staff and Dr. Hicks acted very unprofessionally. They never faxed my records to my ophthalmologist in order to get lasik and kept advising me not to get the surgery even though the ophthalmologist told me I am a likely candidate for it. They also suggested that I go to Njoy for lasik, which I'm sure they get some compensation for referring patients over to (even though they advised me earlier NOT to get lasik). I finally had to go over to their office and get the faxes personally and I noticed that they had advertisement brochures for Njoy which explains why Dr. Hicks kept recommending them and would not fax my records over to Dean McGee. I also had some problems in the past with this office for denying me a certain contact lens brand and kept pushing me to use another brand. (By the way, it has been a month after my surgery, and I can see perfectly fine with no problems and I"m HAPPY to to say that I don't have to go back to Dr. Hicks at FYeye anymore)!
I absolutely love this place. The staff is not only very professional but they are very fun!! If I lived in the city I would want to work here. It's that fun to go in!!
I Absolutely love this place, every year I look forward to seeing the workers new and lifers they always take Good care of me.
The owners son makes most of the decisions and he was all I've the place. I couldn't get a straight answer about price, when the glasses would be done...etc. I'm a student and work so my time and money are limited. When they finally did get them ready, the lenses were not correct. They ended up having to be remade and they treated me like I was the problem and became rude and dismissive. The fitting was horrible too. I had a pair of Ray Bans that I had to go back 3 times to get fitted and they bent them out of shape so bad I had to take them elsewherr (LensCrafters) to get them fixed. It's a rushed place, they don't take their time at all. It's all about numbers there and not customer servcice. That's highly important with something as personal and necessary as glasses. I won't go back.Ever.
I loved Dr Johnny Jones he and his staff were wonderful. But the Portland Optical staff did not do a good job of fitting or helping. I am not buying glasses here again.
Amazing optometrist & the staff is great as well!
I have been back 7 times to try to get the my glasses fixed. They return my money. Every time I go back there is someone trying to get their glasses fixed. This has been a nightmare!
I went in to buy the cheapest pair of glasses I could find since I don't wear them much, and I still thought I spent quite a bit after my insurance paid for the majority of the purchase. The saleswoman helping me did a fine job, but when she asked me if I wanted to spend an extra $30 to insure my glasses for a year and I declined, this other employee started harassing me for not purchasing the plan! My rating probably would have been 4 stars, but when other salespeople just come up and start being rude and disrespectful to me for not purchasing an insurance plan that I feel I don't need, they've lost my business.
I had a very pleasant experience working with the staff at Sams Optical. The selection is very large and prices are excellent. I would highly recommend.