racist owners called a female customer the N word on their official Facebook page. They have also been very rude and accused innocent people of stealing.
Overall above average compared to other beauty supply hair stores in Oklahoma. And they never push you out the door when they are closed. But instead tries to help so we can find what we need faster.
So Im not the type of person to complain about much but in this instance I would like to speak my mind. I have worked in retail for years and feel as though I have a very good understanding of customer relations. Because I get such unruly customers I have come to appreciate the sweet regulars that come in. I honestly look forward to them . I have been a very loyal customer from day one and I have easily spent 2,000 ad probably much more here. Today, I was unfortunately disappointed by not only one of the associates but the whole team. Now its no secret to me that they have a high tendency to stalk their predominately "colored customers" and I've come to accept that this comes with a very nasty stigma of being a "thief" and they naturally look down on their customers. But regaurdless of that I have always gone out of my way to great them when I come in and ask them how their day is going . But, sadly this particular instance gave me a change of heart. Granted, I didn't have drivers license with me for a debit transaction and that was a fault on me , never have I ever been asked to show my I.D. Unfortunately, I didn't have this with me . But I work next door and I was completely dressed in my uniform with my name tag containing my last and first name. I was also able to provide not only my social security, utility bill, insurance card and my online accounts but my overall presence as a very familiar face. This changed nothing. Not only did she deny me service but her coworker proceeded to almost snicker at the occasion. I was also stared down the entire time while shopping which was extremely uncomfortable. This just reminded me of my place within their world. "A walking wallet". Customer retention isn't in their agenda or overall customer relations. They could honestly care less about you. They want you to buy and leave. In conclusion, I will probably go back because it is convenient but I have no problem taking business elsewhere. I also have no problem coming back on here and noting every event that takes place after this. JJ, you need to redirect your focus. I understand you have some very unruly customers but lets face it, that's retail for you. In the mist of the day, remember the customers who look forward to coming in and not only brightening their day but yours as well. Also, stop treating everyone like a thief. If you are going to it at least be more discrete with it. So if you want to be treated like a thief, stalked, unappreciated, and a nuisance I would recommend personally this place . They all have master degrees in it! (except for the nice one with the colored pony tail) Happy shopping ! -Sincerely, A very unsatisfied regular.
Tried this place for the first time. I usually go to seven so I never even knew this place even existed. The place was nice and clean, also had a lot of cameras like the other beauty supply stores. Unlike the other places it sounded like they actually cared what I was looking for!! The prices were fairly decent. Would gladly recommend this place to anyone I know!
I give them a 1 out of 5....They are not helpful,they will jus sit at the counter and stare at you,they will make you feel uncomfortable...they never have anything im looking for, and it be the simple things, they are tooo expensive,and is never willing to go down on a price,,I do not recommend this beauty supply store to anyone,,,I will recommend a beauty supply store,and that one is Mid K on 23rd st.I spend tooo much money on hair and hair products every 2 weeks averaging out 80$ to 100$ every 2 weeks ,so if JJ beauty supply dont want it I sure will spend my money else where,w where my money will be appreciated...#jj beauty supply is worthless# Dont Go There, They Only Wants To Take Your Money, They Dont Appreciate They Customers....
No longer at this location, they have moved west towards council, before Walmart
I recently had an awful experience at Mid K beauty supply. I asked about a specific product and was given the wrong one from an unaware employee. There are also no refunds on hair extensions so I am unable to take this back.When I called the store and informed the manager that I was misinformed by his employee he seemed unconcerned and never offered any solutions to assist me. I am extremely upset because I believe it is very important to hire a staff that is familiar with products and supplies that you are selling. Especially if you have a very strict return policy. I do not recommend this company by any means.