They are always polite. Thank you for your service
850 credit score and it was the worst experience I have ever had getting a mortgage. They know nothing about dealing with veterans, they lied several times about selling the note and they made a mistake on my paperwork saying I was paying 41% interest instead of 4%. They constantly make it impossible to access your mortgage documents online because if you do not constantly use your account they disable online access for some absurd reason. They are horrible.
The men and women who work in the service center do an amazing job for all of us, no matter which credit union we're a member of! Thanks so much CUSC!!!
Not sure why I continue to use this location. Horrible customer service every time and somehow it continues to get worse.
If you want to use places like Walmart Grocery Pickup you will have to call and pre-approve the purchase first. You also cannot have them blanket approve every purchase in advance without calling for each and every one. This is their policy on many websites. You will not know until you are denied. If you want to buy something online, be sure to do it when their credit union bank hours are open and accessible. TrueSky will tell you that most websites have fraud on them, so that is their policy. Really, Walmart? Ok, but that is what HTTPS is for. They are backwards moving. Find a newer bank.
OECU IS AMAZING. IT IS SO EASY TO GET PREAPPROVE FOR A AUTO LOAN AND SARAH IS SO AWESOME AND THERE TO HELP WITH ANY QUESTIONS. I LOVE THAT I CAN DO IT BY EMAIL AND YOU DONT HAVE TO EVEN GO INTO THE BANK. THANKS GUYS ..CANT IMAGINE EVER GOING TO ANYONE ELSE !!
I loved working with OECU to buy my new SUV. The pre-qualification process was easy, they checked out an embarrassing number of VIN numbers for me and saved me from buying a seriously over-priced vehicle, and the e-sign process to finish up my loan was really convenient. There wasn't a thing about the whole experience I would change. Thanks you guys!!
It was the easiest, most through and quickest experience I have had in a long time. Tammy was wonderfull. Everytime I called she was very patient and very helpful. Experience was great. Tammy is always there to help in any capacity that I need. OECU has been a great financial experience.
Amanda was great answering our questions and quickly getting our loan done with no hassle. It was easy to electronically sign the paperwork and get the loan completed.
Tim was very helpful and very friendly. He was easy to communicate with on the phone., and quick to respond to emails. Thanks so much for helping us secure our loan.