Oklahoma City, OK Quest Diagnostics

Used this lab ONLY because this is the preferred provider recognized by my Insurance. Completed an intake sheet and someway, somehow they put an address in their computer where I never lived. I attempted to call and straighten this out but the person employed there was very argumentative and insisted I gave them an incorrect address. In addition, while there I overheard several other patients trying to clear up account problems and staff was very argumentative with them. What ever happened to customer service? Doesn't seem like you will find it here.

Staff was very rude and unpleasant.

Me And husband went up to lapcorp for a pre- employment drug test and the lady at desk was not very nice to us she told us that we miss the times for them do drug testing, so me and Husband waited for the next day to go up there to get the drug testing and when got there again the lady at first was rude to us acting like we were stupid just because we showed up at 11:20. my husband and me wasted gas money and his work time to take off for this I am not very happy about how we were treated.

My mother went in for ankle surgery at 7am on 5/7/12. The surgery was over at 1:30pm she was to be in a room at 2:00 pm. There were no clean rooms available so she had to wait in recovery, which was so backed up that I was only allowed to see her for a few seconds. Beds were shoved in the post-op room to the point you could hardly walk. Fire hazard I am sure. At 10:30pm (9 hours after surgery) she was moved to a room. The room was nasty. I am quite sure there are cleaner by the hour hotels. I found used feminine napkin wrappings in a drawer, no toilet paper, dirty sink and toilet, the floor was so sticky that my shoes stuck to the floor and I walked out of them. The staff however, were very nice and apologetic. They said that the working conditions were horrible, they were always under staffed due to budget cuts (even though they kept the a/c on arctic blast). The staff was embarresed and ashamed to even be working there. The head of housekeeping came down from his office to tell me and the others that he had 8 people call in that day and that he had been riding the two that did show up. He seemed upset that two people could not do the work of 10 ( and should have been 20). So he yelled at them all day when he should have picked up a trash bag and mop and helped solve the problem. The whole hospital seems to operate with this management philosophy. What an embarassment to the University of Oklahoma and the State of Oklahoma for having thier name attached to this "hospital". I felt lucky that my mom came out of there breathing, and her surgery was on her ankle, I can not imagine a brain injury or heart surgery. I would like to caution anyone considering any surgery to ask thier doctor if they practice at an alternative hospital.