If you make your payments on time and have nothing to say to them, everything is just fine. If you have a question, let's say over something like online payment schedules, the account management staff is just plain rude and condescending. I purchased my vehicle from this company in July of '09. I have NEVER missed a payment and in fact am usually 3 days early with my bi-weekly payment. For some time now, they have been without an online pay portal, sup[supposedly because they were looking for a new vendor for that service. They are now using the same one they were before (as I was already registered there), and are now charging a $5.00 fee for a one-time payment for a service that used to be no charge. So, I tried setting up scheduled payments online for ACH. I didn't see anything about a $5.00 charge and not wanting to pay that charge every time a payment is made, I called to confirm whther or not it would be assessed each time. The "account manager" I spoke to was extremely rude, obviously reading from a script, and when I continued to ask questions, she said "(Oh, Lord ...), Sir, can I put you on hold?" She didn't wait for me to consent, and I sat on hold for a little over 4 minutes before she hung up. I've worked in technical support and customer service for 4 years now and had I ever treated a customer in such a fashion, I'd have been fired; no questions asked, leave your badge and headset w/ security on your way out the door!
Yes they are fast and easy, but its all bull crap. Anyone with a job can get approved but the cars are WAYYY over priced and your monthly payments are insane. I pay 420 a month for a 2004 car. It is a convertible so the first thing I asked was does it leak? They said no its been checked. So I get the car and put the top down and drive it off the lot. When I then put the top back up I heard water in the back end. I looked and sure enough a huge puddle of water. So I took it back and they said they will fix it and all this crap. Mind you I live an hour n a half away. So they have me drive it up there on Wednesday to get it fixed and they don't fix it. They tell me whats wrong and that I need to bring it back again when I can to then be fixed. So 80 dollars in gas and an entire day so they can fix a problem that they lied to me about in the beginning. And also its gonna take like 5 hours to fix and well I bought a car because i needed one and since they will have it I have to sit at the dealership while its being fixed. And they didnt give a crap about it. And then when I go to get in the car to lave when I shut the door my mirror fell off. THEY ARE A RIP OFF AND ONLY CARE ABOUT THE MONEY THEY GET OFF YOU, NOT YOU AT ALL. Im paying 14,9 for my car and it only books for like 10,9. Look around before you sign your life away with these people.
I bought a 2008 X3 from this dealership. They really worked with my mom and I because the wanted to sell the car, which is why I gave it the two stars. The car has been terrible, nothing but problem after problem. When I wanted to get the oil changed, the seller said, not to worry, they just changed the oil. I started having issues with the car immediately; a broken seal and nasty oil filter which had to be replaced, bad battery, braking Serpentine Belt, brake and 4X4 light coming on in car, window leaking in back seat, not to mention the black oil the seller either put into the car or hadn't changed. Repairs have already cost almost $1000.00 and more repairs are needed. Even the repair shop stated that all of these things should have been addressed before the car was sold! I need a reliable car to get back and forth to work, this is anything but!! Buyer beware!!! Only out to make a quick buck, could car less regarding what they sell.
I dropped off my car with 25 pounds of debis from three-year-old twins in the backseat. I finally decided to take it in because the spilled chocolate milk (and recent yogurt spill) were starting to smell a little funny. . . The car didn't look this good when I bought it! There's not a speck of dust anywhere, all of the spots and stains are gone -- there's not so much as a goldfish crumb to be found in there! The staff is very courteous and friendly, and they wouldn't take our payment until we had looked the car over and were satisfied. Because the forecast called for rain over the weekend, we did just an interior detail. We will definitely bring my car back for a full detail in the future, and my husband's truck will get the same treatment next weekend. I highly recommend this business to anyone looking for great service at a great price.
I was very pleased with working out a car deal with Mr. Ajouly. His sales consultants are very informative on their inventory and work with a No-Pressure attitude. I really enjoyed the friendly environment. From what I could tell, it seems Mr. Ajouly works very hard to make sure the only cars he puts on his lot are in almost mint condition mechanically and visually. I was very impressed. Overall, I was only displeased with one thing throught my entire time working out the agreement on my newly purchased lexus. This being that the store is completely a cash or bank check only dealer. However do not let this scare you off, Ajouly Auto Sales helped me get in touch with a very friendly Auto finance company that was able to not only finance me, but also able to get me completely taken care of and off the lot the very same afternoon.
I pulled in to Norris feeling down because I had been looking for a car over a month, getting the run around and loads of bs from other dealers. I was looking at cars and the finance manager came out, I told him I'm just looking, I can't afford these cars. He said give me one chance and if I can't help you I will be straight up. I walked in told him which car I wanted, jimmy the salesman came in and together they worked their magic. I was approved, no co-signer, put a low down and got a 2008 charger with only 49,000 miles on it. Brand new on inside. Even found me cheaper insurance, sent me there. I was crying by the end of my visit. Out in 45 minutes. They will get you financed, don't be discouraged.. go to NORRIS, 700 South MacArthur ask for Jimmy or Cory.. They ROCK!! I am rolling in my new charger.. Thanks Guys!! VaRita P.
This is an exceptional business. The owner helped me find a car that would fit my needs and gave me a great price. I am a very happy customer and would recommend this business to anyone. The owner went on his own and put new brakes on the car before I picked it up. I didn't know until I went to get it that he did this for me without adding any extra to the price. I'd like to remind people that those who are unhappy usually write reviews. If you are not going to uphold your end of the bargain please don't go here. This man, like most of us, has a family to feed and put through school. I would send any of my friends and family to this business. The owner went above and beyond for me and my family. If I could give 10 stars I would.
Have bought 2 vehicles here and was a satisfied customer until recently. Yes, you will pay way more than the car is worth but that's the price you pay when you don't have credit. However, lately their customer service has been horrible. They make many mistakes on accounting and sometimes take out two payments on accounts that are set up as automatic withdrawal. When mistakes are made they DO NOT accept responsibility for them and will completely ignore all requests to settle disputes. The owner, Shawn Richardson, does not accept ANY phone calls. That tells you alot about their service. BBB has been contacted.
A neighborhood friend recommended this place to us for a tune up on my old Ford, and gals was I happy with the service. The place was clean and the owner Travis actually did the work. They don't have a fancy waiting room, but I dropped off my car anyway. I couldn't beleive the performance I had afterwards. I don't know what he really did, (my husband did the talking) but I was so happy. I had forgotten just how sluggish the truck had become. Plus the total was exactly what we were quoted. Its nice to found a small businessman that not only provides a great service but also does it at a reasonable price.
I have the worst luck when it comes to cars. I had to have a car towed twice in two months because my family doesn’t realize that car maintenance is an essential duty of owning a car. Each time, Puckett’s wrecker arrived on time after I called and my spouse’s and my son’s cars were loaded carefully. You should have seen the look on my son’s face. It was priceless. The cars had no problems being towed to their location, and I feel the professionalism of the drivers serve them well in business. Puckett’s is reliable when you need your car towed. As for my family, I think they learned their lesson!