I have rode with them on two separate trips. The first trip to my appt the drive was texting and we almost ran into the car in front of us twice. I called and complained. On the first trip home the driver took 2 and a half hours to come pick me up. She was also confrontational with me about my complaint and verbally attacked me on my trip home. Being 5 months pregnant neither of these sat well with me. It actually caused me stress and fear to be put in that situation... not to mention what standing in the heat in a parking lot for 2.5 hrs while 5 months prego. The second trip I took they were an hour late to pick me up and I was 45 mins late to my appt. Normally I would have to reschedule, but luckily my Dr. really needed to talk to me because my last tests turned my pregnancy to high risk. This company is a horror to deal with and horrific to ride with. Request another company if you can!
I just got done reading some very negative reviews for this facility. If I had not had a history with Parcway, I would not take my beloved mother-in-law there; however, my family's experience is the polar opposite! We had exceptional care on every level. When we did have a minor issue, it was handled in a professional and prompt manner! The food was delicious - prepared as ordered and delivered in a timely manner! We first utilized the services of Parcway a couple of years ago. We were so impressed with the care received, that we knew exactly where to go this time. In fact, our hospital stay was extended a couple of days in order for us to go directly to Parcway. As for Veryunhappy W., shame on you for allowing your mother to suffer in such squalor. If I had done that, I certainly would not broadcast it to the world and make a "HORRIBLE" situation even worse by bragging about how I participated in abusing and neglecting my own precious mother. After two weeks - at the absolute very most - it's on you. I say again, "Shame on you".
this business is no longer open, seems yellow pages can't understand this, hasn't been open for over 2 years now and it is june of 2016 now
This place is horrible. Let me emphasize: HORRIBLE. The staff is uncaring and un-knowledgeable. My 80 year old mother was there for 120 days for rehab, after breaking her wrist from a fall. She was a fall risk and could not use her writing hand at all. She depended on someone to use the bathroom, bath, even walk. She went there with the hopes of being able to walk alone, and use her writing hand again. She has Parkinsons Syndrome, osteoporosis, and glaucoma. She takes medicine that is important for these conditions. She trusted these people to HELP her and CARE for her.Any time I visited her she had nothing but complaints. Gazing into each room that I passed, I ALWAYS noticed that every elderly patient seemed lethargic, as if they had given up on life. My mother tried to complain about conditions to ANYONE in charge...which no one ever seemed to know who that was on a daily basis. Every complaint fell on deaf ears or was answered with excuses about how certain employees could not read or write English. I kid you not, the employees in the kitchen, the people preparing meals for these human beings, could not read or write English, yet were in charge of preparing food and dispensing it...as ordered on each individual menu. Now I believe in equal opportunity employment, but are there NO qualifications needed?My mothers Discover card was stolen by an employee. She woke up one night and a black man was standing beside her bed, for no reason. He asked her if she remembered him. Yes, this was one of the aides, she remembered him because he had helped her to the bathroom early in the day. He had no business being there....she was already asleep for the night...it was bedtime and he was not there to give her medication. She could not get medications when due, and sometimes not at all. She could not get ONE meal delivered to her as ordered. Procedure is to fill out a menu each day for what you would like for each meal. Every single meal was wrong, from day one. Seriously, do the math. 120 days times 3 meals a day. How hard can it be to get one meal right? Additionally, many, many, meals were delivered cold as well. And another example: She'd ask for ''just a biscuit without gravy'' How hard is that? It would come with gravy! When she would activate her nurse help light, she would wait sometimes as much as an hour before anyone would arrive. She missed important medications, was lied to about why it was missed. While there, she was told she had tested positive for a contagious bacteria, moved, as if it were an emergency, to another isolated room. Despite the fact that they scared her half to death by doing this emergency move, it was 6 days before she was seen by a doctor or given any anti-biotics for this supposed contagious bacteria. We doubt the truth in this diagnosis, as she had NONE of the symptoms she was told she should have. She cries when she talks about her time there. She felt helpless and no one would listen. I would never in a million years recommend anyone take their loved one or friend here. I plan on complaining to the state about this agency. I don't believe they should be in business. I truly hope you do some research before using this facility, and even as a last resort I would NOT use it. This is the place of nightmares, with truly horrific treatment of human beings that you hear about on T.V. This facility seriously needs to be investigated. I wouldn't give it one quarter of a star. Shame, shame, shame on you Parcway for daring to claim to be ''caring'' for anyone.
Horrendous care, they may have a nice building and great PT but the care is nonexistent. They dropped my loved one during her previous stay on multiple accounts and often skipped her meds. Despite multiple discussions with the 'head of staff' and the nurses personally, no one seemed to care. They are overrun with CNA's who, on many occasions, rolled their eyes at me and walked away when asked for something as simple as ice water when my loved one was thirsty. I would never recommend this establishment to anyone.
Legacy takes non emergency medical transport to a whole new level. Comfort and care are top priority with this company. When your loved one is in their care, you always will have two medical profesionals on board. They answer questions and if they do not have an answer, they will get it for you. The foward facing stretcher is nothing that we had ever seen. This allowed our family member to be able to see out the large windows that are tinted for privacy and limited motion sickness while in transport. Mr. Strunk, the owner and president of Legacy, took care of our needs with the upmost compassion, courtesy, and dignity. His staff were second to none when it came to taking care of family member. Medical needs were met while providing a loving touch.
This is the BEST medical transport in OKC. Don't let anyone call any other service for you - request Legacy, you'll be glad you did. My dad has been moved by stretcher and wheelchair several times in the last 4 months. Since facilities typically make the arrangements I never know who will show up or whether their vehicle is in good shape. Thankfully Bellevue called Legacy for us. Mark has a top-quality Mercedes van for a smooth ride for his fragile passengers. Much better than the broken down retro-fitted minivans with no shocks that we have also experienced. He's very professional and personable. I won't use anyone else ever again!