Wasn't too sure who to trust with A/C service but when your home is 90 degrees you're about speed and accuracy in fixing it. I wasn't paying the overtime though for a 5:30 call so Ed got my business based on his same price 24/7 policy alone. Ed came earlier than anticipated...in fact he was outside my home when I arrived which was a surprise but under the circumstances was great. Was happy to let me look over his shoulder to learn the ins and outs of my 30+ year old unit and within a few minutes found the problem and resolved it. After he left though the condenser shut off and warm air was blowing through the house, but a quick change of the fuses resolved that while Ed was on the phone. with me. 3 hours later....cold air is still flowing.
Do not use this branch. The people, especially manager, do not know what they are doing here. I was told by the "Branch Manager" Tina, that she could stop some transactions from processing through my account with just a Stop Payment issued, instead of closing the account, which is what I was asking her to do to begin with. Well, her plan failed miserably and it just cost me $873.46! And since she also failed to apologize for her mistake, she closed my accounts and refused to open new ones, instead of admitting it was her fault. Go to any other branch but this one....this is the third time I have had an issue with this branch with unprofessionalism, rudeness and incompetence. All other branches can at least handle business properly.
Dean Riddell and his team went above and beyond during my home buying process. From day one when I met with Dean and ran through some numbers, until my closing date, Dean was right by my side and always made sure my needs were met. I had heard the horror story's from other friends and colleagues that used different lenders and didn't get to close on time or had a list of problems during the process. Not a single problem with SWBC. Dean and his team are local and always a text or a phone call away. I never realized buying a home could be so easy! I highly recommended SWBC Mortgage.
Sharon Stinchcomb WAS the Santa Fe Credit Union, now known as Oklahoma Federal Credit Union. While the current staff is nice enough, the solid and sincere interest and commitment to the customer is lacking. It's now about the numbers, not really about the people. I can't believe they let her go; shame on OFCU. Sharon Stinchcomb was the best in professionalism, honesty, and integrity.
Please note - location is Moore, not OKC. Have notified the yellow pages. Called when I found myself in a residential area. I was given clear directions how to get there. Off Telephone Road, vicinity of McAlisters Deli in MOORE. Got great service when I found the place. Delene Freyder - customer
They did go out of their way to help me with something that was NOT their responsibility. Just very patient to me that day. Thanks a bunch, ladies! I do appreciate it very much. hugs..
I've been banking here for years. Never have a problem with any of the staff. They always get to me very quickly.