Waste Connections Inc
4625 S Rockwell St, Oklahoma City, OK 73179
Landfill: (405) 745-3091
Fax: (405) 745-2899
Toll Free: (800) 522-7375
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Terrible customer service! They went back on agreed upon price and would not honor original deal. If you take a risk at using this company make sure you get the deal in writing and hope they don't go back on it! To many other companies out there to chose from to take a risk with Waste Connections!!!
We entered into a contract with waste connections for an agreed flat rate contract of $55 a month to match the offer we were given from another provider. After a short period approximately 6 months waste connections raised our rates going against our agreement. Even after multiple attempts to cancel our service and even just end our contract on the original end date Waste Connections refuses to let us part ways. We're being charged $30 more per month than we agreed upon and have in writing. Waste Connections is engaging in such practices as not allowing customers to read the contracts they are signing not providing them with copies of the contracts because it's signed digitally and falsely representing their rates which they have a built in clause that allows them to immediately change once the consumer is locked into a contract. This is the worst company you could do business with go with any other provider.
I have to admit I never thought there would be a difference between trash companies, HOWEVER there is! I would highly recommend going with Waste Management or Republic or ANY OTHER company than dealing with this one. No matter what they promise you or how much you THINK you'll save, don't be fooled. We signed a contract for an exact agreed upon price only to have them break that deal and raise our rates only 9 months into a 36 month contract. When you try to cancel your contract you’ll be entangled in a nit picky legal battle with one of their minions.
Equally problematic for the client. Pick up at their leisure, but want paid up front. Claim the roads were bad when they were dry. Every excuse you can think of. Purchased roll offs from them and couldn't get them swapped out. When they did, they just drop them anywhere they feel like putting them then complain when we asked that they be moved. Claimed we were being done a favor. Messy customer care at best.
Terrible Company. Does not take care of their injured employees. I recommend using Waste Management. I do not ever suggest that anyone seeks employment with Waste Connections as well. If you do and ever get hurt on the job they will fight you with their cheap insurance company. Service on a scale from 1-10 is about a 3.