208 W I 240 Service Rd, Oklahoma City, OK 73139
|Mon - Sat:|
Brands Serviced: Volkswagen, FIAT, Lexus, MINI, Lamborghini, Rolls-Royce, Jaguar, Infiniti, Hyundai, Audi, Mazda, Mercedes-Benz, Buick, Lincoln, Kia, Toyota, Mitsubishi, Subaru, Scion, Alfa Romeo, SRT, Freightliner, GMC, Ford, Maserati, BMW, Acura, Lotus, Tesla, Bentley, Ram, McLaren, Nissan, Dodge, Jeep, Aston Martin, Porsche, Chevrolet, Ferrari, Chrysler, Volvo, Honda, smart, Cadillac, Land Rover
Appointment Needed: Yes
I have dealt with this company for 2 of my other vehicles and they were aweome but this last time was awful. First of all Antonio was not professional at all he was more concerned about his phone and all the other workers in there I waited for over an hour to sign my paper work and come to find out it had been ready way before he just wasn’t paying attention when John fish told him it was ready to sign and then he told me he could push my 1st payment out to August 24th and then I get a call today August 14th that my payment is late it was due the 11th so I argued with this lady in finance about what I was told and then I go look at my contract and sure enough he put the 11th but sat there and told me the 24th so I rearranged all my other bills to where I would be starting my first payment and now I’m screwed if u go here To purchase a car do not go to Antonio and make sure u read everything that was my fault don’t take their word for it
I have a debt showing on my credit report that says I own money on a vehicle I voluntarily gave back to the Key in April 2015.I have been promised 5 call backs (3 from agents, one from a supervisor, and one from the supervisors supervisor) and NO ONE ever called me back. NO ONE can find my account information. I have been referred to their Lawyer twice who doesn’t have my account information.They finally found information on the balance I owe, not what my credit report shows. I NEVER received information saying I owe the debt. I came across it on my credit report.After finally getting them to agree to let me pay 500 per month until it is paid off, they are refusing to provide me an account summary and something saying I am paying the debt.“They are not legally obligated” I was told.I was told that they will have to get with the VP of the Key to approve summary to be sent to me and also to see how they are going to accept my payments. Still have no response or resolution after 2 weeks.
I have tried to contact or leave message for management of Key finance with no luck. I called many times to explain the cost and trouble I have been having with no assistance given. At time of being only two weeks late with payment due to car not running and expenses and losing time at work,I have been harrassed by one of the people who answers Auto finance when I call.They have called my friends and family and embarrassed me even though I have contacted them many times in recent month.I have health problems and this has made me more ill. I want them to come and get the car!! They should want to, now I have got it running!!!!
I WAS SCREWED KEY FALSELY CLAIMED Icommentedsuicid and husband was shoot in the head parted out the car I as buying I was nt late on my paymentsInAMatter of 3 wks said they were unable to contact me .I called and talk to them they lead me to believe I would get my car fixed or be replaced 3months of payments 469./ 500 down /700. I Tagged.liters I guess I came back from Hell crooks.
So after all the crap you have to go thru to even test drive a vehicle , which is crazy all on it's own, we finally get through all that and test drive the vehicle I liked. We approved for 33,000 and the one I liked was 30,000. So we get back from our test drive and set down to discuss payment, sign paperwork etc... The saleswoman looks at is and says the payment will be $750 monthly!!! What? Are you kidding? This is a joke right? So she says well it's a new car, a 30,000 dollar vehicle. Ummm no it's not "new" it's a 2013 with 20,000+ miles. But even if it was new, $750 a month is ridiculous! Crazy! And I'm not paying that. My daughter bought a brand new car last year with payments of $319. No way I'm paying $750! And the vehicles price was about $6000 over average prices I had been looking at. I've since. Found out that all their vehicles are anywhere from $4000 to $10,000 over, they say it's because of the lifetime warranty?!? Yeah whatever! No wonder the owner can afford to build the largest family home in the United States, the break ground in Edmond next week, please read these reviews before you waste your time! Crazy place to buy a car!!
Me and my husband bought a car from here. Well in the May 20th tornado it was totaled and I was paying for the CPI cause it was suppose to cover the loan note ya right they said I still owe 3000 cause I did not buy another car from them. I can't believe they are trying to charge us and we had there insurance and ours. How do we still owe them. Never again will I go back to them I will walk first.
This place is a joke!! I bought a car from the years and years ago had it paid off in 1 1/2 years. I went back and wanted to get another vehicle drove it home for 3 days and took it back because antifreeze and water was leaking into the oil (pretty bad right) well they took it back no problem. I never even made a payment on it because i didnt have it long enough!! Now this was back in 07 its now 2013 and it is still an "open auto" on my credit report and so i called them and they said they turned it over to their lawyers. So tell me why it says on my credit report that my payments were made on time and i still owe 7500 on it... There was only 2000 paid on it in 6 years and I havent even had the vehicle!! Sounds kinda fishy to me!
Me and my husband came in, because of our daughter to look around,in minutes we had a new car. It was fast, friendly,and with 0 down , you can,t beat it. I been around the city for 33 yrs. and ever have I seem people that get you in an out and don't try to take your back within a week or two. When they tell you that this is it, they mean it. Love you GUYS
I went in with bad credit like everyone else, this doesn't mean I want to get screwed. They said I qualified for $442 a month on 3 cars, one of them was a 2005 Pontiac G6. The G6 only Blue Books for $6300 but at their terms of 48 months that makes the car price over $21000! That's over $15000 in interest and mark ups and over 3 times its value! They were also unprofessional and not prepared for me when I arrived. The Key is no better than any other buy here pay here place, they just say they want to help you rebuild your credit, that's B.S. if you go take a big jar of Vasoline.
I came in looking for a new car, but was afraid of rejection due to some past credit problems. Rob was super helpful and friendly; my experience was quick, and I am leaving today with a gorgeous Dodge Charger which is in excellent condition. Exactly what i was looking for! I will recommend Rob & The Key to others in similar situations who are looking for a new car. Great experience, & I am so excited!!
Very poor customer relations!! So i just purchased a vehicle from them 3 weeks ago and with all the weather tragedies that occurred in OKLahoma my car was totaled. Of course it was covered in the insurance policy but now i just got informed from The Key that i was a payment pass due and that i had a payment coming up too! This after the car was totaled and after i explained my situation to them. They were careless and informed me that until they had their money from the insurance they needed my biweekly payment or i would be sued!! The worst part is that the process could take up to a month! This is not what they advertise>>CARS.LOANS.LIFE.<< If you are in the market for a vehicle i suggest you to find a different dealership.
Horrible place to buy a car. I was looking for a vehicle, when I said I could to afford their terms, the salesman said, "try it. If you find you can't afford this car, bring it back within 60 days and we will take it back." I brought it back and the same man said,"We are not going to take it back!" I said,"well, I am not taking it home!" And I left it in the parking lot. Now I am being garnished $800 a month for $18,000 and they got the car back!!! Do to buy from these crooks!!
It is a great place to buy a car from. The staff is very friendly and are very helpful, same with the service department! If I have problems, the staff works with me to get them solved. Overall, I have nothing but good to say about my experiences with Key Finance. I will buy all of my vehicles from Key, here on out.
I have had great opportunity from the Key by helping me build my credit and with this kind of interest in helping people, i guess more people will be looking forward for such opportunity. Most people are looking forward for such advantage to make swish in their lives epecially foreigners like myself who have had no idea about credit but that is how it works here in USA. I have liked every thing from the very day Joe called me and it has been great and exceptional. The concern that i have is, how often do the Key report to the credit office for updates and how consistent we are in paying our car loans. So far so good and better.
I would love to work at a place where you are treated like family they know you by name and always are friendly and so helpful when you are in need of help. I have dealt with others carlots and no other one compares to The Key. I love my car and if i have any problems with it they take care of it and me. This place is awesome and you need to buy your car at The Key.