Rick's House of Fire
333 W Britton Rd, Oklahoma City, OK 73114
Services: Landscape Designers
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This is our third winter with our LOPI wood burning insert that we purchased from Rick's. We LOVE the LOPI technology, as I am asthmatic and there is zero smoke-smell in the house. This unit replaced a nasty, ventless gas insert and fortunately the fireplace was originally built as a wood burning fireplace. I was leery about using Rick's because of the reviews but the process went smoothly and we are thrilled with the product. Well worth the investment.
They are a very informative business that was able to answer any question I had concerning my fireplace and outdoor island at the house that I just bought. They spent the extra time to explain every detail in what needs to be done to make sure the remodel is done perfectly while also suggesting great sub-contractors to work with! Then the products they sold me were worth every penny. I would recommend them to all my friends.
If you buy an item make sure it is right before you leave. I telephoned to find a 6" roof flashing. The gentleman said he had it. I went to the store, bought the flashing and when I got home discovered I had a 7" flashing. On return it was suggested I should have used the flashing anyway and just put a storm collar over it.
03/29/2010Provided by Citysearch -
Worked with this company in designing the remodel of my home and outdoor kitchen. Very customer friendly. They answered my questions when ever I needed them. Sales staff friendly. Workers very polite. As for the person previous the estimate they gave me on the bottom said Labor and Pipe not included. Yes there was a service call fee but if you went with them it was deducted from the price later on. So it was free. I paid upfront for the two fireplaces and then paid for the labor and pipe after completion. I would recommend this company to anyone that can hear me.
07/21/2009Provided by Citysearch -
Estimates are NOT free. The company is very quick to come to your house and take a look at the situation the hold its hand out to ask for an $85 service fee, even though no talk of an estimate costing money was discussed.
Product was ordered and I was told that it would be $x dollars. Though I did not see a written estimate, I agreed to pay that amount that was discussed on the phone. When the bill came there were added expenses for labor that were not included in the previously discussed estimate.
When I contacted the company I got to speak to the owner. He was very defensive and confrontational and a hot head to say the least.
From speaking to another person whom I know did business with the company, they had similar experiences with the owner.
I would avoid them if possible.