Richard James M

I was beyond disappointed with my visit. My daughter is 7 months old and after waiting a month to get her in I made sure we did everything right prior to our visit. Pre-registered online, the morning of our appointment I called to confirm they received it and see if we needed to arrive early for any additional forms, they assured me that everything was there and that arriving on time would be perfect. My husband and I got there 10 minutes before our scheduled time and proceeded to wait.... and wait... and wait. When I inquired as to how much longer it would be they informed me that an emergency came up and they were running at least 30 minutes behind schedule. I understand that things like that come up but if I arrive late to ANY doctor's office more than 15 minutes I have to reschedule and pay my co-pay for that visit. All they had to do was call me and let me know that they were behind and we needed to either reschedule or push our time back. After 30 minutes of waiting and my daughter screaming in the waiting room we left. I cannot believe they claim to be a children's facility when they have no concept of how their unprofessional behavior will affect an infant.