Oklahoma's Credit Union
Serving The Oklahoma City Area, Oklahoma City, OK 73105
TollFree: (877) 677-6328
OKLAHOMA EMPLOYEES CREDIT UNION
850 credit score and it was the worst experience I have ever had getting a mortgage. They know nothing about dealing with veterans, they lied several times about selling the note and they made a mistake on my paperwork saying I was paying 41% interest instead of 4%. They constantly make it impossible to access your mortgage documents online because if you do not constantly use your account they disable online access for some absurd reason. They are horrible.
I loved working with OECU to buy my new SUV. The pre-qualification process was easy, they checked out an embarrassing number of VIN numbers for me and saved me from buying a seriously over-priced vehicle, and the e-sign process to finish up my loan was really convenient. There wasn't a thing about the whole experience I would change. Thanks you guys!!
It was the easiest, most through and quickest experience I have had in a long time. Tammy was wonderfull. Everytime I called she was very patient and very helpful. Experience was great. Tammy is always there to help in any capacity that I need. OECU has been a great financial experience.
I have been a member since around 1967, my parents were members, my children have been members and now my grandchildren are becoming members. In the entire time of our family membership and many, many, many transactions, we have only encountered professional, knowledgeable personnel. The overall rating of OECU should be at the highest level possible. This credit union is second to none.
Horrible credit union. Their staff is very young and inexperienced. (Look at their social networking if you'd like to have a taste.) They have a hard time understanding the even the most basic fundamentals of business. These are hourly workers with no good supervision. A majority of them do not have a background in finance or even hours in college. It's almost like walking into a life class in a high school -- on "professional" day. Everyone is wearing their business clothes, trying to act like adults but are too involved in their phones or friends (ie co-workers) to act like adults. Rarely have I encountered unprofessional behavior of this level in a financial institution. I have pulled all of my accounts and thankfully, have moved to another institution.
Thankfully, I do not bank here. Came in to conduct a sales transaction with one of their customers and was horrified at their "we can't help you" attitude. The details of the actual transaction are unimportant but truly, these were the most unhelpful employees I have ever met. We also enjoyed their passive aggressive, over sweet "buh byes" as we left their facility. (Really, if I'd wanted to fly Southwest, I would have.) Be warned. Their customer service is as limited as their intelligence.
I had a $10,000 5 year old car for collateral and try to borrow $5,000 for my mother's funeral and they turned me down?.? Because a bunch of late payments On my current car loan( I had lost my job) but had one when I tried to get the loan... Wtf are they thinking??? Then they offered to give me the loan if I secure the loan with my own money! Lol what kind of loan is that?!? Lol I needed that money 4 other things...THEY SUCK!! P.S. mom had a great funeral!!!
Carol was amazing! She was very professional and helped me in my time of need. She went above and beyond to ensure they were able to refinance my loan. This is my third loan with this credit union and I have always been completely satisfied. Thumbs up to OECU!
Thanks Ladonna for the kind words!
I had a great experience. I have an account there (and so have my parents for forever), but I still shopped around for a great rate as I was buying my first home. I came back to them because they beat the rate of everyone else, and closed on the date I asked (which was about a month out so it was hard to do). They kept me informed and answered my questions. Even the closing company was impressed with the paperwork and communication!! Loved it. :) My parents had a very similar experience when they built their house four years ago. I'm a happy customer.
It was our first time applying for an auto loan through a credit union together, my fiancee and I. Our loan officer called us every day for 4 days during the pre-approved process, and even told me our apr percentage, which he said himself was low, so we figured we were going to be approved. Then he calls us the next day right as I'm getting off work at 5, i already had the car picked out that I want and already have good price and miles and all that, and our loan officer tells us nope we've been declined. He didn't even tell me the reason we had been declined for it, I had to call back and ask. My issue is he never should've blew up our phones getting our hopes high after telling us the apr rate was low and suitable for a loan. Horrible first experience with this credit union, or maybe it was just we got a sucky representative. Either way I won't be suggesting this place to anyone at all, even with excellent credit. If I could give this company less than a full star, I would. Unfortunately the computer is saying I have to pick at least one star...
I started with this bank when I moved to OKC, after my grandfather recommended it. He is one of the original members from the time when you had to work for the state. They were awesome in the beginning. In college, I was a victim of identity theft and had less then perfect credit and needed a co-signer for a car loan and a small 1k loan. No problem. I ended up renewing that same loan 3 times on the last payment due, to help my credit. My car was totaled and so off car shopping I went. The other drivers insurance paid the car off within 3 days. Found the car put in all the paperwork and waited for 2 weeks to hear back, I was to the point of calling 3/4 times per day!!! They finally finished with all that the day I had to turn my rental I went to pick up my new car only to find the bank had not sent over the paperwork and it was nearly 4pm!!! I had called a dozen times before I had to drive from Edmond to the downtown location to speak with the loan officer, she was not at all apologetic and acted as if I was "rushing" the process!!! Get the car and had them set up the automatic payments from my direct deposit, as before, and low and behold they didn't set it up and then call and start badgering me about making a payment!! Well the money had since been taken out but they didn't know where it was and it wasn't on my loan!! Long story short they deposited my car payment to my grandfathers account!! The loan officer emailed my personal email account blaming me for the situation and I quickly put her in her place!! Fast fwd a year and its time to renew my 1k loan! I have increased my yearly income over 6k from the original loan, my co-signers situation had not changed a bit, and my credit score had increased over 100 points. Suddenly I don't qualify for this same loan I've had for 3 years!!!! I asked to explain the logic behind this and all I heard were crickets!!!! I will be pulling my car loan, personal loan, all accounts, and CDs from this bank!! They used to have the small intimate little person feel now it's another BOA, or CHASE.... If I wanted that I would go there and get more out of it!!
I would not recommend this credit union at all. When I first signed on with them they seemed like a great credit union to be with and that they were really understanding. That turned out to not be the case. I spoke with Carrie at the South OKC area location to try and skip-a-payment for December due to my certain financial situation. She told me I did not qualify to skip-a-payment for December, but I would in January which is only one month difference. I again explained to her my financial situation. She then suggested that I refinance my car loan through them, and I would be able to skip-a-payment for December, but I would have to put $3,000 down when I refinanced. I was shocked that this lady after hearing my financial situation even offered this to me. If I had $3,000 to put down on my car loan, why would I be calling her for a skip-a-payment? She clearly did not listen to anything I had to tell her or even seemed to care. Since I have been with them, I have had to re-fax many records multiple times because they have lost them. I also signed up for a savings account with them, but after being with them for a year, I still have yet to receive my account information. I would not recommend this credit union at all.
Have been a member of OECU for more than 10 years. The service is always great and friendly and any issues that I have had are always handled quickly - no matter what location I go to. Rates on loans and accounts are always competitive. I seriously doubt that the others making comments are telling the complete story. Hands down the best bank in Oklahoma.