Mathis Brothers Furniture
3434 W Reno Ave, Oklahoma City, OK 73107
Parking: Lot, Private
Bike Parking: No
Wheelchair Accessible: Yes
Price Range : Average
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I bought a twin over full bunk bed from Mathis Brothers. I brought it home and started assembly. Then I noticed that both sets of bed slats (the part that holds the mattress in place) were for twin size mattresses. I went to customer service. They tried to give me another twin set of slats. I needed a full. They told me they'd have to call the manufacturer and they would call me back in a few days. A week later, no phone call. I called back and was told to buy my own slats from Lowe's. I told them that they were supposed to come with the bed so I basically already purchased it from them. Why on earth would I buy something I'm already supposed to have?
This company is a joke. This is absolutely the worst customer service I have ever had in my life. I will never go back. They just don't care.
Y'all I didn't even buy anything (yet) but I definitely will refer anyone and everyone to this store and when you go, you HAVE to ask for Mr. Mark Sanford. I didn't feel pressured to buy, not once did I feel like I was pray. Lol. His professionalism and knowledge of all types of furniture is above reproach. He has been doing this a long time and you can tell. No kidding I felt like he was my uncle or something and wouldn't steer me wrong. If you're not sure what style you're looking for, visit Mathis Brothers on W Reno and ask for Mr Mark Sanford. I guarantee he will guide you to what you're looking for.
We bought a mattress on 9/3/2016 were told we would get a $200. reward card from the mattress company and $200 from Mathis Brothers. I contacted the mattress company and was denied for the reward because I didn't buy the proper base even though we were told at the store that it didn't matter. So I have called them a few times and was told last Thursday that I would get a call the following day. 4 days ago and nothing. I told them to come get the bed I don't like to be told things that are not true.
From being accousted when we first walked in, then to a horrible shipping experience, wanted to give Mathis another shot and solely purchase a bed frame. ined for delivery and all worked out well once I had the clerk correct the double delivery fee since it would all be one load from one place to one place.I take off work to accept the delivery and there was no bed frame with the delivery, mattress, but no frame, and the sofa was damaged from delivery. Had delivery call back to warehouse to find out bed rails can't be found and will need to postpone the whole frame for shipment. So I make another date to take off work and the delivery arrives 2 hrs before the time Mathis gave me and since I could not be home at that time the delivery moved on to not deliver. I call and the best the clerk could do for me was to schedule another date 3 days later. Not too thrilled I call back for a manager and the clerk stated none was available and my only option was to take delivery or pick it up.
I don't recommend shopping here. They do have an amazing selection though. After purchasing a chair & ottoman from a salesman named Robert Lee. He directed us to go pick up the merchandise from their distribution center. He didn't mention that the distribution center had closed 23 minutes prior to the sale. So, we ended up waiting 3 days for it to be delivered. The delivery driver had called @ 10:49 am stating they were an hour away. We contacted them at 12:14 pm asking where they were. He said 10-15 more minutes. They finally arrived 1:03 pm. They will never receive our business again.
I'll start by saying keep shopping and this comes from a long time customer! You really don't want to hear my long stupid story so long story short they sell crap and don't stand behind it and they hire a delivery company that sucks and it will damage your house and not take care of it!!
Suggestion is go to Hoffman furniture on Western :)
Horrible!!!!! Do not buy from this store I bought 3,000$ worth of furniture and I waited 7 days to receive my furniture then on that day they sent not even half my furniture which it was promised that all the furniture would be delivered but that was a lie then I tried to contact them and I was giving the run around all day and I still haven't recivied my furniture but they sure took my money 7 days before they was supposed to deliver DO NOT BUY FROM THIS STORE save urself the headache
Let me start by saying I have pretty much bought everything in my house from Mathis Brothers....no more! My sister & I went shopping there 3/7/14. As soon as we walked in we were approached by a salesman named Chauncey. We told him we were just looking. He said that's fine I will just follow you in case you have any questions. We said we are not buying today & if you want to give us your card we will get in touch with you. He told us he couldn't give us his card until we got ready to leave. Ok, whatever. He continued following us asking all kinds of questions. We worked our way close to the restroom where we tried to get away. We were in there discussing how annoying it was being followed when another woman overheard us. She said she worked at the Mathis Brothers in Tulsa & she gave us a visitor sticker to put on. She said they should leave us alone now. Not true! When we exited the restroom, Chauncey was standing waiting on us. We tried to exit another way, but quickly realized it just went to the warehouse. We turned back & had to face him to get out. We had to be rude & said look "we just want to be left alone." We made it about 2 feet & got bombarded again! It was ridiculous! We had another salesperson come up while one was already there. I thought there was going to be a fight. One told the other "I've already got these". It was a terrible experience. I felt like we couldn't even look because we were always ducking and weaving! I don't know what Mathis Brothers pay their salesmen, but they either need to pay them more or higher less salesman because you feel like your being dropped into a pool of piranhas!! I will be going to a different store from now on!