Mathis Brothers Furniture
3434 W Reno Ave, Oklahoma City, OK 73107
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Average
No coupons available
Our experience with Mathis Brothers has been a nightmare. We ordered a bed frame and were told it would arrive in about six weeks. We also bought a mattress and box springs, and we told them to wait to deliver those until the bed frame arrived so that we'd have the whole bed. Six weeks later, they called us and said our bed was ready for delivery. The delivery people just delivered the mattress and box springs, with no bed frame. They talked a lot about how this was not their fault and had the corporate office call us. The corporate people said the bed frame would not be ready for two more months.
We never would have wasted our money on this bed if we knew it would not arrive for so long, and we are very angry that we now have half a bed sitting around our house for two months. At every point, customer service has been rude, unhelpful, and either dishonest or completely inaccurate with their information.
They also keep calling the wrong number and trying to deliver to the wrong address, even though we've given them the correct number and address four or five times. Everyone at Mathis Brothers says the problems are someone else's responsibility. Do not give your money to this irresponsible, dishonest company.
I bought a twin over full bunk bed from Mathis Brothers. I brought it home and started assembly. Then I noticed that both sets of bed slats (the part that holds the mattress in place) were for twin size mattresses. I went to customer service. They tried to give me another twin set of slats. I needed a full. They told me they'd have to call the manufacturer and they would call me back in a few days. A week later, no phone call. I called back and was told to buy my own slats from Lowe's. I told them that they were supposed to come with the bed so I basically already purchased it from them. Why on earth would I buy something I'm already supposed to have?
This company is a joke. This is absolutely the worst customer service I have ever had in my life. I will never go back. They just don't care.
Y'all I didn't even buy anything (yet) but I definitely will refer anyone and everyone to this store and when you go, you HAVE to ask for Mr. Mark Sanford. I didn't feel pressured to buy, not once did I feel like I was pray. Lol. His professionalism and knowledge of all types of furniture is above reproach. He has been doing this a long time and you can tell. No kidding I felt like he was my uncle or something and wouldn't steer me wrong. If you're not sure what style you're looking for, visit Mathis Brothers on W Reno and ask for Mr Mark Sanford. I guarantee he will guide you to what you're looking for.
We bought a mattress on 9/3/2016 were told we would get a $200. reward card from the mattress company and $200 from Mathis Brothers. I contacted the mattress company and was denied for the reward because I didn't buy the proper base even though we were told at the store that it didn't matter. So I have called them a few times and was told last Thursday that I would get a call the following day. 4 days ago and nothing. I told them to come get the bed I don't like to be told things that are not true.
From being accousted when we first walked in, then to a horrible shipping experience, wanted to give Mathis another shot and solely purchase a bed frame. ined for delivery and all worked out well once I had the clerk correct the double delivery fee since it would all be one load from one place to one place.I take off work to accept the delivery and there was no bed frame with the delivery, mattress, but no frame, and the sofa was damaged from delivery. Had delivery call back to warehouse to find out bed rails can't be found and will need to postpone the whole frame for shipment. So I make another date to take off work and the delivery arrives 2 hrs before the time Mathis gave me and since I could not be home at that time the delivery moved on to not deliver. I call and the best the clerk could do for me was to schedule another date 3 days later. Not too thrilled I call back for a manager and the clerk stated none was available and my only option was to take delivery or pick it up.
I don't recommend shopping here. They do have an amazing selection though. After purchasing a chair & ottoman from a salesman named Robert Lee. He directed us to go pick up the merchandise from their distribution center. He didn't mention that the distribution center had closed 23 minutes prior to the sale. So, we ended up waiting 3 days for it to be delivered. The delivery driver had called @ 10:49 am stating they were an hour away. We contacted them at 12:14 pm asking where they were. He said 10-15 more minutes. They finally arrived 1:03 pm. They will never receive our business again.
I'll start by saying keep shopping and this comes from a long time customer! You really don't want to hear my long stupid story so long story short they sell crap and don't stand behind it and they hire a delivery company that sucks and it will damage your house and not take care of it!!
Suggestion is go to Hoffman furniture on Western :)
Horrible!!!!! Do not buy from this store I bought 3,000$ worth of furniture and I waited 7 days to receive my furniture then on that day they sent not even half my furniture which it was promised that all the furniture would be delivered but that was a lie then I tried to contact them and I was giving the run around all day and I still haven't recivied my furniture but they sure took my money 7 days before they was supposed to deliver DO NOT BUY FROM THIS STORE save urself the headache