1121 E Memorial Rd, Oklahoma City, OK 73131
Phone: (405) 529-5924
Fax: (405) 254-2646
TollFree: (888) 291-8593
TollFree: (855) 455-5137
Car Max Auto Superstore
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I sold my car to Carmax and I was pretty satisfied with the deal and with the rapidity of the process. But for the next car I decided to try Repokar which has a similar site, and I must say that I don't regret either of my choices. I was lucky to find reliable instances.
I have good credit and put down a large down payment for an expedition . The car was priced at 14,000 but we decided to buy the extended warranty. Thank God! Within 2 weeks the check engine light was on. Should of listened to that red flag. We took it in and they had our car for 3 weeks after first purchasing it. It has now been 10 months of owning the car and we have had to take it in 4 times !!!! We literally just got the car back last week, and the check engine light is on once again! They just had our car 3 weeks, now we have to take it back to them. We've had our car less then a year and were making a monthly payment of $280 for a piece of crap. Here's the kicker, they tried to charge us $250 for a co pay each time, only to find out the car was fixed for the same reason prior to us buying it. They are suppose to sell you a car at optimal performance with everything working (what they claim). The only positive to this is they didnt charge us for their mistake, if you want to count that.
I sold my car to Carmax and had a no hassle experience. Took 30 minutes for them to inspect and test drive car. They offered me more than what I was expecting and was significantly more than what my car dealership wanted to offer. I had a check the same day. Great experience!
I had a good experience buying my car at car max, and selling my old one. I bought the warranty, and tried to use it for the first time recently. The communication from the service department was awful. I had to repeatedly keep calling back to find out the status of the warranty repairs, the front desk girls that answered never knew anything, they repeatedly promised a call back from someone who did know, but those calls never happened. I finally refused to be called back and said I would rather wait on a response, and was put on hold for more than 10 minutes before being disconnected "accidentally".
We have purchased two cars from Carmax in the last two years - a PT Cruiser and a 330ci. We are very happy with both cars and with the sales process. However, if you ever take your car by for repairs, don't plan on seeing it for a while. I took my 330ci in for a simple repair. They sent it to the BMW dealership across the highway and seem to have forgotten about it. Every time I call for an update, I am told that they will find out what the status is and then call back. So far, they don't call back. What should have been a three hour repair is now in it's tenth day. I think that's excessive. I WANT MY CAR BACK.