More Info

Email
Extra Phones

Phone: (405) 752-4554

Fax: (405) 936-8630

Brands
Scion, Toyota
Payment method
all major credit cards, check, debit, financing available
Neighborhoods
Northeast Oklahoma City, The Oaks
Amenities
Express Lube,Signature Certified,Toyota Tire Center,Fleet T.E.D. Dealer,Toyota Parts Center,Certified Used Vehicles,President's Award,Toyota Rent A Car
AKA

Bob Howard Toyota & Scion

Categories
Other Information

Parking: Lot

Provided by

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
JF
Jon F.

01/23/2015

Overall

I bought a Scion Tc from this dealership last month. I specifically asked if it comes with navigation, the sales guy said yes. I tested the navigation before and after all the paperwork, both times it didn't work. I asked the sales person person to have it fixed, he said that the Service Department is already close. I agreed to come back some other time.



I drove for 6 hours and after 400 miles, visited their dealership today to have the navigation fixed. The manager told me that he will check the vehicle. I called the seller since he was not in the dealership. Both of them told me that I will pay $1,000+ for the navigation, the navigation that I asked even before I bought the car. I was told that I shouldn't expect them to take care of it.



Let's rewind... I specifically told them that I'm looking for a car that has navigation. I bought a new car because my old car don't have that functionality.



Instead of helping me, the manager ask me questions that is not even relevant to the missing navigation. Asking what I do for work, if I shopped around etc... These tactics are almost insulting. I already purchased an expensive car, why try to get me to pay more?



I try to live my life and work with honesty. These guys have the worse work ethic and customer service. Learn from my experience. I'm already looking at filing a complaint and possibly suing them.

SB
Shannon B.

09/21/2014

Overall

We bought a used Toyota 4Runner about a month ago. Our salesman was Adam and he was awesome! We did discover some hail damage on the roof of our car the day after we bought it. We called and talked to Jared, a used car manager, and he said they didn't have any hail damage listed on the vehicle and asked us to bring it in so he could look at it. After he looked at it, he let me know they were going to fix it at no charge to us, which they didn't have to do! (My husband accidentally called Fowler Toyota when we discovered the hail damage and that manager basically told him "too bad, you had a chance to look over the vehicle before you bought it". Fowler was very rude!) Jared and all the guys at Bob Howard have made us loyal customers for life. We are beyond grateful for the wonderful customer service and excellent treatment we got from them! They definitely went above and beyond! Happy happy customers right here!!

scott.foust3

08/06/2014

Overall
Trade ins

I've been in the car business for 30 years and I know how this dealer adds profit to each deal. They simply pay you less for your trade than they can wholesale it for or less than they sell it for at auction. If you have a trade look elsewhere !!!

janshuha

11/21/2012

Overall
Pleasant experience. all were ...

Pleasant experience. all were "top-notch"!

sarinvirgil

10/16/2012

Overall
It was a great... easy... fast...

It was a great... easy... fast experience. Thanks.

noleftturn

09/12/2012

Overall
I had a very pleasant buying e...

I had a very pleasant buying experience. Sean was wonderful.

patrickgowns32

06/28/2012

Overall
I would return again to buy a ...

I would return again to buy a car from Dave Goss.  He is a wonderful and caring salesman.

AshleyOlms

03/13/2012

Provided by Citysearch
Overall
Good Work

Things went very well this visit. Keep up your good work.

SheliaWalker29

02/16/2012

Provided by Citysearch
Overall
Looking forward to coming back

This is the second new Toyota I`ve purchased from Bob Howard. This time was fantastic...much better than five years ago when the finance manager kept me hostage in his office for nearly two hours. Both Sean and Heath were concerned about our time and performed their duties splendidly. I`m already looking forward to buying our third new Toyota from you.

TrudieMD

01/20/2012

Provided by Citysearch
Overall
Good Car buying experience

I want to give high marks of courtesy kindness and patience to Don Nelson and John Kerr who were professional proficient in their trade and very helpful to me. Rick Sanders was also most kind and helpful. He located the exact car I wanted. Thanks for such a good car-buying experience. I will return one day to replace my wife`s Camry. I have already recommended BH to family.

Phillip099

01/05/2012

Provided by Citysearch
Overall
Great Team, Great Dealership

I have had some horrible car buying experiences in the past and I have to say Ray and Heath are the very best!!! Your company is lucky to have them both. Thank you!

manuelj658

12/23/2011

Overall
Service and Customer Service w...

Service and Customer Service were excellent. Thank you

larastokes

12/13/2011

Overall
Best car purchasing experience...

Best car purchasing experience I have ever had. Thanks!

Irene574

12/08/2011

Provided by Citysearch
Overall
Fantastic!

Mr. Rick Sanders was fantastic and had my truck there days before the original date. He was one of the best sales rep and very professional and patient.

DarleneSinger

11/17/2011

Provided by Citysearch
Overall
Excellent Work!

Excellent work! This is probably the first time a service advisor called me to tell me the car was ready instead of me chasing him or her down. Great job!

AlvaValentine

11/04/2011

Provided by Citysearch
Overall
Great Service

Nothing could have been improved - great service Nolan! I was in and out in about 30 minutes on a Saturday afternoon for my 20 000 mile maintenance oil change and tire rotation. I really appreciated the car wash - Nice touch!

tenishap

10/25/2011

Overall
The service experience was com...

The service experience was completely satisfactory. Thanks.

Details

Phone: (405) 936-8600

Address: 12929 N Kelley Ave, Oklahoma City, OK 73131

Website: http://www.bobhowardtoyota.com

People Also Viewed