Auto Glass Now
5000 N Blackwelder Ave, Oklahoma City, OK 73118
It was as good as it could be.
First, ANY service business SHOULD be over run with work so TIME will be something that can vary from hour to hour.
I made an appointment in the morning for that afternoon, showed up on time, two others were already waiting, shop was busy, but mine was brought in at the first opportunity, mine was just a windshield and it was done in about an hour. They transferred my parking decals and toll tag perfectly and installation was as good as I could have asked.
Since mine was paid by insurance I only had to pay my deductible so the price was never an issue, but what I got was worth whatever I would have paid.
Staff was as courteous as I could have asked, work was as good as I could have asked.
Car damaged and they aren't fixing it! You get what you pay for and in this case I got a scratched up hood and Auto Glass Now claims that they didn't do it so they aren't fixing it. This was at the Blackwelder location on May 1, 2015. They don't call you back if you have any issues and just hope you will go away. Pay a little more and go somewhere else because these people are as non-professional as it comes.
My husband and I brought our car in for a new windshield. They did a fine job and actually matched a lower price quote that we'd gotten from another company. We were very frustrated, however, with the amount of time it took them to finish the job. When we dropped the car off, they told us it would be ready in an hour, possibly hour and a half. After two hours of running errands, we went back to check on it. THEY HADN'T EVEN STARTED. When we pulled into the place, we saw one of the technicians taking a different car back into the area to start working on it... a car that definitely hadn't been there when we dropped ours off previously. They had the nerve to tell us that ours would be next and the reason for the delay was that there were other cars that had gotten there before us that had to be finished. Again, we were told to wait an hour or an hour and a half for it to be finished. Nearly two and a half hours later, we finally got the call to come pick it up. This makes for a total of at least 4 hours from when we dropped it off... A word of the wise- if you are going to use this company, don't leave your car there and expect it to be done within the time frame they give you. It appears that they put you on the "back burner" and give priority to others who stay to wait. We will be taking our business elsewhere next time...
I had my window replaced at the Oklahoma city, Oklahoma location on January 2, 2014. The window was replaced, however when installing the window a clip was broken so I am not able to open my car from the inside. At first AutoGlass was hesitated to fix my car door but finally they agreed to once "they find the part". It is now January 20, 2014. 18 days Later I have not heard back from them and I am still unable to open my car door.
I made a appointment for 10 am dropped my car off at 9:30 was told it would be finished at noon...around 1 the ride BI$!" At the desk informs me it won't be done till 3 now here I am at 4 sitting in they're office still waiting on my car.... NEVER use this place
Horrible! I called to get a quote the lady that took the quote was so rude and acted like I was wasting her time, I asked for her name so I could speak to her when I dropped my car off, which by the way I had an appointment so I could wait, I figured since I made an appointment I would be in and out no worries, I go in and ask for Emily, she was in person like she was over the phone, rude and acts like dealing with paying customers is a bother to her... she would rather be doing her makeup and hair at her deak. Come to find out SHE IS THE MANAGER !!! This business really needs to get their employees in order and rethink their manager, because her skills at customer service and actual knowledge of time scheduling is horrible. I sat there in the nasty, smelly, dirty waiting area for 3 hours, 3 hours !! Why? Because she did not put in the order for the glass after I scheduled my appointment AND because of her lack of knowledge of what business she manages, did not know my glass was a 1 1/2 job. The guy, I wish I knew his name, was very nice and apologized on her behalf. How wrong is that? The managers shop people have to apologize for their managers lack of resposibility and duties. This company needs to rethink the people they have representing them in the office and on the phones.
04/09/2012Provided by Citysearch -
I made the appointment based on price, then read the reviews. Fearing the worst, I called back and asked some questions.
1) They ordered my glass, and called me to let me know it was in and confirm my appointment..
2) They let me know the glass would be in the day before my appointment and asked if I wiould like to come a day early
3) They quoted my price, tax included, and that was what my bill was when done.
4). they were very courteous, and polite, told me it would take an hour to an hour and a half.
5) They called when it was done (in one hour)
After my experience, I can only surmise that when you come in with a bad attitude, act demanding and privileged, you get what you deserve.
You treat the people doing work for you with respect, they take care of you.
Thanks to the crew at Glass Maters on Blackwelder and NW Expressway
03/12/2012Provided by Citysearch -
Called at 9am.... made an appointment for 12:30pm, they told me it should take an hour....... showed up 10mins early...... and by 1:40 my vehicle still had not been touched at this point!!! I am busy in my day just like the next person, so if you have all day to hang out at Glass Masters then this is the place to get your windshield replaced at...... They have very poor time management skills and the blonde girl behind the desk is rude. If you would like prompt service I would suggest STOP-A-CRACK at 2500 block of n.w 10th.